What’s Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.
That’s Nice, But What’s the Job?
This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time.
In short, this is a hands-on, people-first leadership role focused on transforming an IT Systems operations team from reactive, process-heavy work into a modern, efficient, and accountability-driven function. You’ll lead a technically strong team, drive automation and process improvements, and ensure daily operations, service delivery, and team performance are aligned to real business outcomes.
In Long, as the Team Lead, IT Systems, you will be responsible for
Leading, coaching, and developing a team of IT Associates, Specialists, and Senior Specialists through regular 1:1s, feedback, and structured growth planning
Setting clear expectations, driving accountability, and ensuring ownership of outcomes—not just task completion
Establishing team priorities and translating leadership direction into clear, actionable work plans
Managing day-to-day workload across tickets, incidents, requests, projects, and operational tasks
Monitoring and improving SLA performance through Freshservice, including reporting, review cycles, and continuous improvement
Identifying performance gaps early and addressing them through coaching, documentation, and clear expectations
Owning team KPIs and operational metrics, providing visibility through Smartsheet dashboards
Conducting audits of current processes and building a roadmap to modernize, automate, and streamline operations
Partnering with engineering and automation teams to reduce manual, repetitive work
Standardizing documentation, runbooks, and SOPs to improve consistency and knowledge sharing
Managing team capacity, resource allocation, and workload balancing across competing priorities
Overseeing on-call rotations and ensuring equitable distribution of responsibilities
Serving as the primary point of contact for stakeholders and maintaining strong cross-functional relationships
Communicating status, risks, and priorities clearly to both technical teams and business stakeholders
Driving adoption and continuous improvement of Freshservice and Smartsheet for operational management and reporting
So What Kind of Folks Are We Looking For?
You lead with accountability and aren’t afraid to set high standards and hold people to them
You’re a coach at heart—invested in helping others grow, develop, and succeed
You thrive in transformation environments and see legacy processes as opportunities to improve
You bring structure and clarity to ambiguity, ensuring nothing falls through the cracks
You communicate effectively across all levels, translating technical work into business impact
You’re highly organized and intentional about capacity planning, prioritization, and execution
You build trust easily and create a culture of transparency, ownership, and continuous learning
You can balance empathy with performance expectations, especially during times of change
The Specifics.
5+ years of experience in IT operations, systems administration, or enterprise application support
2+ years of people management experience leading technical teams
Bachelor’s degree in Information Technology, Business, or a related field preferred; equivalent experience considered
Proven track record of driving process improvement, operational efficiency, and accountability in a technical environment
Experience managing workloads and projects using Smartsheet or similar resource management tools
Familiarity with enterprise platforms such as secure file transfer systems, document management solutions, and business applications
Strong capacity planning, prioritization, and resource management skills
Experience working in cross-functional environments with multiple stakeholders
Nice To Have
ITIL Foundation certification or working knowledge of ITIL practices
Experience with Fortra Globalscape EFT, Square9 GlobalSearch/GlobalCapture, or similar platforms
Exposure to scripting or automation tools (PowerShell, Python, Bash)
Experience in industries such as financial services, automotive, or multi-location retail
So What About the Perks? Perks matter
Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!