Tech Enablement Senior Manager, Managed Network Services

About the position Responsibilities • Develop and execute the product roadmap for Managed Network Services, identifying new features, enhancements, and integrations. • Collaborate with product management and marketing to align technical capabilities with go-to-market strategies for Managed Network Services products. • Work with customer success teams to ensure successful deployment and adoption of Managed Network Services products by customers. • Stay up-to-date on the latest trends and developments in the Managed Network Services market and identify opportunities for innovation. • Conduct competitive analysis to identify and track the strengths and weaknesses of competitors' products. • Refine the MNS technology, platform, and tooling capabilities from an outside-in approach to address customers' business outcomes. • Design, configure, and maintain the TSOM module within the ServiceNow platform to meet the specific needs of telecommunications operations. • Customize ServiceNow modules, forms, and workflows to automate service management processes and improve operational efficiency. • Provide technical expertise and support for TSOM-related issues, troubleshooting problems, and implementing solutions in a timely manner. • Develop and maintain documentation, user guides, and training materials for TSOM processes and procedures. Requirements • Bachelor's degree or four or more years of work experience. • Six or more years of relevant work experience. • Six or more years of Product Management experience in building B2B advanced networking, SaaS or telecommunications products. • Deep data and analytic orientation for evidence-based decision making. • Deep knowledge of industry leading Managed Service solutions and automation. Nice-to-haves • ServiceNow certification(s) related to TSOM or IT Service Management (ITSM). • Ability to conceptualize new, innovative applications/services and justify design, build, and/or buy decisions using solid ROI analysis. • Experience with understanding consumer insights, market trend analysis, usability testing, A/B testing, rapid prototyping and analytics. • Conducting system testing, performance tuning, and optimization to ensure optimal functionality and user experience. • Experience working in a dynamic environment where diverse perspectives are respected and considered for creative solutions to difficult problems. Benefits • Health and wellness benefits • Short term incentives • 401(k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Adoption assistance • Tuition assistance • Other incentives Apply tot his job