Join the blithequark Team: Revolutionizing the Way Independent Restaurants and Takeaways Operate
At blithequark, we're on a mission to empower independent restaurant and takeaway owners by providing them with cutting-edge technology and genuine human support. Our suite of innovative solutions is designed to simplify the complexities of running a successful food business, allowing our customers to focus on what they do best – serving delicious food and building a loyal customer base.
In a world where the restaurant industry is constantly evolving, blithequark is turning the tables in favor of the independents. We're not just a tech company; we're a team of food industry natives who understand the challenges and opportunities that come with running a restaurant or takeaway. Our commitment to supporting our customers is unwavering, and we're looking for talented individuals to join our team as Technical Customer Support Executives.
About the Role
As a Technical Customer Support Executive at blithequark, you'll be the frontline representative of our company, providing exceptional support to our customers across various channels. This is an exciting opportunity for a motivated self-starter who is passionate about delivering outstanding customer experiences and has a knack for resolving complex technical issues.
Key Responsibilities
- Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
- Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
- Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.
- Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.
- Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
- Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.
- Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
- Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.
What We're Looking For
To succeed in this role, you'll need to possess a unique blend of technical, business, and interpersonal skills. Here are the essential and preferred qualifications we're looking for:
Essential Qualifications
- Fluency in English and Spanish: Exceptional verbal and written communication skills in English are essential, and proficiency in Spanish is required.
- Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs, as part of a 7-day a week shift rota covering 6am - 12am (UTC) shifts.
- Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.
- Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.
- Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.
- Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.
- Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
- Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.
Preferred Qualifications
- Experience in the food industry or a related field.
- Knowledge of restaurant or takeaway operations and the challenges they face.
- Familiarity with blithequark's products and services or similar technology solutions.
What You'll Gain
At blithequark, we're committed to providing our employees with a supportive and inclusive work environment that fosters growth, learning, and career development. Here are some of the benefits you can expect:
- Career growth opportunities: Develop your skills and expertise in a dynamic and growing company.
- Learning and development: Access training and development programs to enhance your knowledge and stay up-to-date with industry trends.
- Collaborative team environment: Work with a talented and passionate team dedicated to delivering exceptional customer experiences.
- Competitive compensation and benefits: Enjoy a comprehensive compensation package, including perks and benefits that recognize your hard work and dedication.
- Work-life balance: Benefit from flexible working arrangements and a culture that values balance and wellbeing.
Our Culture
At blithequark, we pride ourselves on our transparent, collaborative, and inclusive culture. We trust our employees to define what sort of an employer we are, and we're committed to providing a work environment that supports diversity, inclusion, and wellbeing. Here are some highlights of our company culture:
- Transparency: We believe in open and honest communication, keeping our employees informed about company developments and decisions.
- Collaboration: We encourage teamwork and collaboration across departments, fostering a sense of community and shared purpose.
- Diversity and inclusion: We value diversity and promote inclusivity, recognizing that different perspectives and experiences enrich our company culture.
- Wellbeing: We prioritize employee wellbeing, offering flexible working arrangements and benefits that support work-life balance.
- Growth and development: We invest in our employees' growth and development, providing opportunities for training, learning, and career advancement.
Why Join blithequark?
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. At blithequark, you'll have the opportunity to work with a talented team, develop your skills, and contribute to the success of our customers. We're committed to creating a work environment that is inclusive, supportive, and empowering, and we're excited about the prospect of welcoming you to our team.
Don't be shy – apply now and join the blithequark community!
We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.
We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.
Apply Now