Technical Support Coordinator

Job title: Technical Support Coordinator in Wilmington, DE at Corporation Service Company
Company: Corporation Service Company
Job description: Job Category: Product SupportJob Description:Technical Product Support Coordinator - DBS SASYarmouth, Nova Scotia (CA) or Wilmington, DE (US)Onsite, 5 days/weekMonday - Friday, 8:00am-5:00pmAs a Technical Product Support Coordinator, you are part of our Digital Brand Services business area and will be engaged in coordinating and delivering the following services:Provide employee and customer support for our internal applications, services and products. Working in a challenging, fast-paced environment, taking ownership of managing customer support calls, extensive troubleshooting via tickets and orders. To be selected for this role, outstanding customer service skills are a minimum requirement with high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.Responsibilities/Skills

• Answering all technical related questions for internal and external clients

• Work independently towards initiatives with oversight from Team Manager

• Coordinate and facilitate meetings and communications in support of team goals

• Ensure deliverables meet the requirements, are on time, and at the required level of quality

• Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call

• Client calls

• Monitoring and fulfilling orders

• Monitoring and processing tickets

• Ability to communicate effectively, verbally and via email and telephone

• Exceptional organizational skills and keen attention to detail

• Ability to quickly learn new systems, technology and methods

• Strong critical thinking, problem solving and attention to detail

• Advanced Microsoft office skills required

• Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment

• Ability to communicate effectively, verbally and via email and telephone

• Strong prioritization and time management skills

#LI - CS1About Us:CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit .We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.We encourage candidates to apply directly to our website and not through third-party sources.Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.About the Team:At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.

Expected salary:
Location: Wilmington, DE
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