Introduction to Workwarp and the Role
Workwarp, a leading innovator in the tech industry, is seeking a highly skilled and experienced Telecom Operations Manager to join our dynamic team. As a Telecom Operations Manager - TechOps, you will play a crucial role in managing our technical operations and field support services, ensuring seamless communication systems and network connectivity for our clients, including Disney's Parks and Resorts. This is an exceptional opportunity to leverage your technical expertise, leadership skills, and passion for innovation to drive success in a fast-paced and exciting environment.
Company Overview
At Workwarp, we are committed to delivering cutting-edge technology solutions that transform the way our clients operate. Our team of talented professionals is dedicated to providing exceptional service, support, and expertise to ensure our clients' success. We pride ourselves on our collaborative and dynamic work environment, where creativity, innovation, and growth are encouraged and valued.
Job Summary
We are looking for an experienced Telecom Operations Manager to lead our team of technicians in providing technical sustainment and delivery of voice and data services. The successful candidate will have a strong understanding of network connectivity, telephony systems, and electronic systems support, as well as experience managing communications systems and leading high-performing teams. This is a swing shift position, Monday - Friday 12PM-8PM, and reports to the Manager-Telecom Operations.
Key Responsibilities
- Meet and conform to all safety policies and regulations set forth by the Walt Disney World Company, ensuring a culture of safety is foremost in the department.
- Support and maintain critical business services for Resorts infrastructure and applications, including telephone systems, interactive-TV, Guest Wi-Fi, optical network terminals, door lock networks, and more.
- Support and maintain telephony and data services for Parks, Resorts, and Special Events, ensuring seamless communication and network connectivity.
- Analyze data using ServiceNow and audit reports for strategic decision-making, driving continuous improvement and optimization.
- Provide Layer 1 cable/wiring support and sustainment of the Disney Global Network, ensuring reliable and efficient network operations.
- Manage fiscal responsibilities for Operational/Project budgets, ensuring effective resource allocation and cost management.
- Supervise a team of Union cast, maintaining shift schedules and ensuring operational coverage, as well as providing coaching, guidance, and development opportunities.
- Demonstrate knowledge of administrative applications, including Microsoft Office 365, ServiceNow, MyTime, CastMobile, Regulatory training, and more.
- Participate in the On-Call Manager on Duty (MOD) rotation, taking responsibility for system outages/issues after hours/weekends and providing timely and effective resolution.
Essential Qualifications
- 5+ years of experience in the Telecommunication Industry, with a strong understanding of network connectivity, telephony systems, and electronic systems support.
- 2+ years of leadership or Lead Technician experience, with a proven track record of managing high-performing teams and driving success.
- Experience and knowledge of Collective Bargaining contracts and unionized work environments, with the ability to navigate complex labor relations and negotiations.
- Ability to collaborate with a range of partners, understanding multiple perspectives and driving effective communication and stakeholder management.
- Strong time management, prioritization, and delegation skills, with the ability to manage multiple projects and tasks simultaneously.
- Knowledge of VoIP, SIP, virtual, and physical network environments, as well as voice systems (Cisco, Avaya, Nortel) Unified Communications and Call Managers.
- Strong written and verbal communication skills, with the ability to convey complex data and analysis to internal and external customers.
Preferred Qualifications
- Bachelor's Degree from a 4-year college or equivalent work experience, with a focus on Telecommunications, Computer Science, or a related field.
- Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and deadlines.
- Knowledge of IT service management frameworks, such as ITIL, and experience with service management tools and technologies.
- Strong analytical and problem-solving skills, with the ability to analyze complex data and drive insights and recommendations.
Skills and Competencies
To be successful in this role, you will need to demonstrate a range of skills and competencies, including:
- Technical expertise in telecommunications and network operations, with a strong understanding of network connectivity, telephony systems, and electronic systems support.
- Leadership and management skills, with the ability to motivate and direct high-performing teams.
- Strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders and drive collaboration and partnership.
- Analytical and problem-solving skills, with the ability to analyze complex data and drive insights and recommendations.
- Time management and prioritization skills, with the ability to manage multiple projects and tasks simultaneously.
Career Growth and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees. As a Telecom Operations Manager, you will have access to a range of training and development opportunities, including:
- Technical training and certification programs, to enhance your skills and knowledge in telecommunications and network operations.
- Leadership and management development programs, to build your skills and confidence as a leader and manager.
- Coaching and mentoring, to support your career growth and development.
- Opportunities for advancement, to senior leadership roles or specialized technical positions.
Work Environment and Company Culture
At Workwarp, we pride ourselves on our collaborative and dynamic work environment. As a Telecom Operations Manager, you will be part of a talented and dedicated team, working together to drive success and innovation. Our company culture is built on values of:
- Collaboration and teamwork, with a focus on building effective relationships and driving partnership.
- Innovation and creativity, with a focus on driving new ideas and solutions.
- Customer focus, with a commitment to delivering exceptional service and support.
- Integrity and trust, with a focus on building strong relationships and driving transparency and accountability.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A comprehensive health and wellness program, with access to medical, dental, and vision coverage.
- A 401(k) retirement savings plan, with company matching contributions.
- A range of paid time off and holiday benefits, to support work-life balance and relaxation.
- Access to training and development opportunities, to support career growth and advancement.
- A dynamic and collaborative work environment, with a focus on innovation and creativity.
Conclusion
If you are a motivated and experienced telecommunications professional, looking for a new challenge and opportunity to drive success, we encourage you to apply for this exciting role. As a Telecom Operations Manager - TechOps, you will be part of a talented and dedicated team, working together to deliver exceptional service and support to our clients. Don't miss this opportunity to join our dynamic team and build a rewarding and challenging career with Workwarp.
Apply today and take the first step towards an exciting and rewarding career with Workwarp. We look forward to hearing from you!
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