M&T Bank is dedicated to providing exceptional customer service in their branches, and they are seeking a Teller to enhance the customer experience through various interactions and transactions. The role involves processing financial transactions, managing lobby engagement, educating customers on digital services, and ensuring compliance with banking regulations.
Responsibilities
- Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them
- Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs
- Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need
- Accurately balance and process customer transactions efficiently following Bank Policy
- Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system
- Transition identified sales opportunity and provide introduction to appropriate banking partner
- Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities)
- Process customer/account maintenance accurately
- Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Complete other related duties as assigned
Skills
- High school diploma or equivalent (GED)
- Minimum of 6 months customer service experience, including data entry and/or cash handling experience
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrate exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
- Bilingual based on branch needs
Company Overview
Company H1B Sponsorship
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