Our well-known client is looking for a Fraud Prevention Specialist to support eCommerce operations by resolving seller-related issues and identifying potential fraud through Risk Operations workstreams and fraud detection activities.
• *Must be located in and authorized to work in the USA - FULLY REMOTE
• *Must be bilingual in English and one of the following languages:
• Thai
• Spanish
• Japanese
• Korean
• Mandarin
• German
• French
• Vietnamese
• Hindi
Job Overview:
Role: Fraud Prevention Specialist
Length: 3-6 months
Type: FULLY REMOTE - Temporary for 3-6 months with potential to become permanent based on the needs of the business
Hours/Schedule: Varied
Rate: $21 p/h
Key Responsibilities
• Resolve seller issues across multiple systems and communication channels, ensuring timely and accurate support for marketplace sellers.
• Manage escalated cases by acting as a subject matter expert, advising sellers on required actions, researching seller history, and determining appropriate resolution paths.
• Monitor and manage case volume to ensure investigations are completed efficiently and resolutions are clearly communicated.
• Identify fraud trends, risk indicators, and recurring issue types, escalating concerns to leadership, training, quality, or other appropriate teams as needed.
• Collect, validate, and analyze screening data to identify trends and insights; compare findings against current processes and industry best practices to support continuous improvement.
• Develop, document, and implement process improvements by collaborating with managers, peers, and cross-functional partners.
• Track progress and outcomes, proactively identifying opportunities for operational and personal performance improvement.
• Remain open to coaching and constructive feedback related to performance, business practices, and manager evaluations.
• Demonstrate and promote compliance with company policies, procedures, and ethical standards by modeling best practices, supporting action plans, and assisting leadership with addressing compliance or integrity issues.
• Participate in and support team initiatives by sharing knowledge, prioritizing business needs, coordinating work assignments, and providing feedback to ensure quality standards and timelines are met.
Required Skills & Qualifications
• Strong computer proficiency with the ability to quickly learn and navigate multiple systems.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Ability to recognize patterns, trends, and risk signals related to fraud or seller behavior.
• Strong written and verbal communication skills with the ability to explain complex issues clearly.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Collaborative mindset with a commitment to continuous improvement and ethical business practices.
• Must be located in and authorized to work in the USA. Candidates will be required to complete a background check.
Job Type: Temporary
Pay: $21.00 per hour
Application Question(s):
• Are you fluent in any additional language(s)? If so, please list here:
Work Location: Remote
Apply Now
Apply Now