Tier 1 Support Technician
Location: On-Site/In-Office | Golden, CO
About Prime Robotics
Prime Robotics is pioneering the future of warehouse automation. Our robots handle pallet retrieval, case picking, each picking, and rack automation across active, high-throughput warehouse environments. As we scale our on-prem, production-critical systems, system software reliability, integration, and operational excellence are core competitive advantages.
Our mission: to build resilient, high-performance systems that keep intelligent robotics running 24/7 in real warehouses.
About the Role
We are looking for a Tier 1 Support Technician to serve as the first point of contact for technical support across our customer sites. This is an entry-level role, so we're more interested in how you think and solve problems than what's on your resume.
What You'll Do
• Serve as the first point of contact for technical support requests from customer sites
• Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure
• Document issues and resolutions in our ticketing system
• Escalate complex issues to Tier 2 support when needed
• Assist with monitoring customer site health and system uptime
Schedule: 10:00 AM – 7:00 PM or 11:00 AM – 8:00 PM (1-hour lunch) | One weekend per month on-call
What We're Looking For
• Solid Windows OS knowledge
• Strong problem-solving skills
• Clear written and verbal communication
• Ability to work independently during evening hours
Nice to Have
• Linux experience
• Helpdesk or IT troubleshooting background
• Experience in warehouse or logistics environments
Benefits
We value our team members and offer meaningful benefits:
• Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing
• Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed
• Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront
• A collaborative culture where innovation thrives and your work has a real impact
• The excitement of contributing to transformative technology in a fast-growing industry
Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.
Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
We unfortunately cannot offer visa sponsorship for this position.