TMS Implementation Team Specialist

Job title: TMS Implementation Team Specialist in Los Angeles, CA at Bank of Hope
Company: Bank of Hope
Job description: Description :

• System set-up, maintenance and training customers regarding Treasury Management products
• Provide courteous and professional phone and email support to customers and branch employees
• Support back-office activities and processes (share point, setup log etc.)
• Receive, research and resolve customer issues
• Provide 2nd level support and coordination with 3rd Party vendors.
• Remote Deposit Scanner Installations
• Comply with Policy & Procedures
• Equipment inventory (token, scanner)
• Application maintenance using Director system
• FedEx invoice maintenance
• Upload fees thru Block system
• Perform other tasks or special projects as assigned

Job Qualifications/Requirements

• Minimum Education Level: High School Diploma or equivalent
• Minimum Job Experience: Administrative, clerical, customer service or banking experience is a plus
• Language requirements: English: Written: Intermediate, Verbal: Conversational
• Computer/software skills: Microsoft Outlook, Word and Excel – Intermediate
• Required: Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
• Required: Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships
• Required: Detail oriented and the ability to multi-task
• Preferred: Korean: Conversational

The salary range for this full-time position is $18.50/hr - $22.00/hr + bonus + benefitsSalary ranges are determined based on qualifications, level, and location.Exact compensation may vary based on your skills and experience.Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Expected salary: $18.5 - 22 per hour
Location: Los Angeles, CA
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