Total Wireless Training and Development Lead

About the position Responsibilities • Serve as the face of the Total Wireless exclusive distribution channel, delivering communication and training messages to frontline teams. • Manage and facilitate regular training sessions for frontline Indirect Total Wireless representatives. • Partner in the development of training content including self-paced and facilitated online training materials. • Conduct T3 (train-the-trainer) sessions with Master Agent training teams to empower partner trainers. • Assess training execution, identify gaps, and provide solutions for improvement of the learner experience. • Support Wireless exclusive distribution channel operational initiatives and product launches. • Act as a subject-matter expert for the TW Exclusive channel, advising cross-functional teams on processes and nuances. • Deliver high-quality work that meets intended criteria, goals, and objectives. • Effectively communicate with stakeholders, team members, and leadership. Requirements • Bachelor's degree or four or more years of work experience. • Four or more years of relevant work experience. • Two or more years of program and/or project management experience. • Experience with virtual and in-person facilitation including planning and preparations with leaders. • Experience with video editing and production. Nice-to-haves • An MBA or an M.S. in a related field. • Project Management Professional (PMP) certification, VLS certification in Green Belt or Black Belt. • Experience in data science & process automation. • Experience working with external partners and/or vendors. • Self-motivated and able to work with minimal supervision. • Ability to work in a cross-functional team environment with changing roles and responsibilities. • Excellent executive presentation skills. • Strong verbal and written communication skills. • A team player orientation collaborating well with others. • A passion for delivering exceptional experiences to partners and consumers. Benefits • Health and wellness benefits • Short term incentives • 401(k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Adoption assistance • Tuition assistance • Other incentives Apply tot his job