CallTower is focused on strategic leadership development programs within their Learning & Development organization. The Training Specialist role is responsible for coordinating and delivering training programs, ensuring participants have a quality learning experience, and maintaining training materials in the CallTower Solutions Center.
Responsibilities
- Develop course material for live sessions around CallTower services
- Develop, record, and produce online video courses for CallTower University
- Provide training online and/or backup for on-site training
- Be able to explain the complexities of CallTower effectively to users having different levels of technical savvy
- Suggest program improvements based on participant feedback
- Design and implement robust evaluation strategies for training programs, incorporating pre-and post-assessments, learner surveys, and performance data analysis
- Ensure data accuracy, consistency, and completeness through validation procedures and data cleaning techniques
- Transform raw data into usable formats for analysis, utilizing data analysis tools to develop dashboards, reports and visualizations that effectively communication training data insights
- Assist with updating and adding new CallTower Solutions Center articles that assist with all training functions
- Manage and assist with all customer training packages from start to finish
- Required hours are 7-4 EST to support US EST and EMEA customers
Skills
- Bachelor's degree
- 1 years' experience providing remote or in-person training
- Organized and detail-oriented
- Ability to communicate clearly verbally and in writing
- Strong presentation skills
- Ability to work independently and as a member of a team
- Highly motivated, flexible, adaptable nature
- Able to deal with different personality styles and learning styles
- A positive mindset, fast learner, a highly collaborative employee with a growth mindset
- A passion for learning and development, organizational development, and continuous improvement
- Success in building credible relationships with other departments
- Proven track record of successfully working cross-functionally and/or cross-geographically
- Some experience working with a learning management system (Paylocity), PowerPoint and Salesforce
Benefits
- Annual Market comp evaluation
- 85% employer paid Medical plans (HDHP and PPO options)
- Dental/Vision
- PTO accrual starts day one
- 100% 401k match on first 4%
- Paid Parental Leave
- 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass
Company Overview
CallTower is a leader of Corporate Communications. It was founded in 2002, and is headquartered in South Jordan, Utah, USA, with a workforce of 201-500 employees. Its website is http://www.calltower.com/.
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