TRAINING SPECIALIST WITH SECURITY CLEARANCE

About the position Responsibilities • Deliver effective training to a diverse audience of Medical Treatment Facility technical and clinical personnel. • Create training guides and training materials. • Ensure training materials meet DHA and EITSI standards. • Maintain training materials in a Knowledge Base. • Interact with various third-party support groups to coordinate on-site or remote training on Service Desk supported applications. • Develop training on DHA and EITSI operations to meet contract requirements. • Write or facilitate the writing of lesson plans for applications. • Develop assessments for training modules. • Provide MTF personnel with policies and guidance for using the DHA Global Service Center (GSC) services. • Interact with various Global Service Center and Global Network Operations Center personnel to continually improve the core training material. • Investigate and suggest improvements to service delivery procedures. • Promote adherence to GSC Service Operations policies and procedures. • Promote a positive team environment. • Collaborate with Continual Service Improvement branch to ensure all training collateral meets or exceeds quality standards and requirements. • Promote seamless communication within the DHA Global Service Center. • Work on special projects as required and maintain all area documentation. Requirements • 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years in lieu of degree. • Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one. • US Citizen with Passport. • Experience working with enterprise optimization tools such as Service Now or Remedy. • Experience with computer-based or LMS learning development tools such as Adobe Captivate. • Familiar with and/or certified in curriculum development. • Certified in ITIL4 required and maintain ITIL4 certification. • Must be able to travel when needed. • Must be onsite in San Antonio as needed. • Apply the ADDIE instructional development approach to achieve continual improvement. • Strong proficiency with Microsoft Office applications: Word, Excel, PowerPoint, and Outlook to produce original works. • Proven experience training a diverse group of topics including both technical and operational topics. • Strong customer service and communications skills. • Ability to develop professional training content. • Strong English skills - both written and spoken. • Ability to organize travel details and manage travel expenses. Nice-to-haves • Military or more specifically Military Health experience a plus. • Certified PMP a plus. • Current certification in Security+ CE a plus. Benefits • Paid Time-Off and Holidays • Retirement • Life & Disability Insurance • Career Development • Tuition Assistance and Student Loan Financing • Paid Parental Leave • Medical, Dental, & Vision Care Apply tot his job