AlphaSights is the leading global knowledge platform that connects professionals with knowledgeable domain experts. The Transcription Operations Associate will manage transcription services, ensuring quality and efficiency while overseeing a team of contractors.
Responsibilities
- Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production
- Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required
- Building and overseeing a skilled contractor team in your region
- Ensuring a productive and engaged contractor community, while also collaborating with our Transcription Quality Assurance team to improve quality metrics
Skills
- Bachelor's degree, with strong academic credentials in any field and noteworthy extracurricular leadership
- Track record of strong academic performance (minimum GPA of 3.5)
- Fluency in written and spoken English is essential
- Relevant internships and other evidence of interest / experience working in operations in a service or business context
Benefits
- 17 vacation days
- 10 company holidays
- End of year break between Christmas Day and New Year’s Day
- Competitive medical, dental, and vision insurance
- 401(k) match – 4% of your total compensation matched dollar-for-dollar
- Prime midtown office with state-of-the-art amenities
- The option to work from home on Fridays
Company Overview
Company H1B Sponsorship
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