Treasury Support Specialist

About the position The Treasury Support Specialist at Mercantile Bank is a full-time role focused on providing exceptional technical support to business customers. This position allows for a flexible work environment, including the option to work from home part-time. The specialist will engage with customers, manage inquiries, and support the bank's treasury products, contributing to the bank's overall goals and community impact. Responsibilities • Answer calls from business customers and provide technical support and direction , • Log and create customer incidents , • Escalate product and sales related questions to appropriate team members/departments , • Execute system maintenance and manage administrative tasks , • Follow up, troubleshoot, and escalate issues effectively Requirements • High aptitude for technology and learning new systems , • 1-3 years of customer service experience , • High school diploma or GED , • Ability to work in an office environment and answer calls/respond to emails Monday through Friday from 8 AM to 5 PM , • Professional demeanor , • Excellent verbal and written communication skills , • Banking and/or Treasury experience is a plus Nice-to-haves • Prior banking or treasury management experience Benefits • Competitive compensation , • Bonus programs , • Multiple Medical, Dental and Vision plans , • Company Paid Life Insurance of 3 times your annual salary , • Health Savings Account , • Flexible Spending Account , • 3 weeks' vacation , • Sick time for personal and family care , • 11 paid holidays , • Giving Day for community work , • Employee Assistance Program (EAP) , • Adoption and IVF Assistance , • Fitness Equipment Purchase Plan , • 401(k) match at 100% up to the first 5% of contribution , • Employee Stock Purchase Plan , • 529 College Savings Plans , • Discounted bank services , • Legal protection , • Tuition Reimbursement , • Exceptional training and development opportunities Apply Job!