Trust and Safety Incident Operations Specialist

Description: • Help customers and pros, understand concerns, and reach agreed outcomes • Assess and address trust and safety incidents via phone and email, mitigating organizational risk • Oversee matters with potential financial and legal implications • Identify issues, trends, and common user problems; maintain platform knowledge to assist customers • Oversee payment and distribution of the Thumbtack Guarantee to consumers • Self-prioritize tasks to align with departmental goals and meet metrics (OKRs/KPIs) • Build and maintain interdepartmental relationships; act independently with sound judgment Requirements: • Experience in advanced Customer Support, case management, or skilled mediation • Trust and Safety or incident response experience (preferred) • Strong written and verbal communication skills • Exceptional problem-solving and strategic thinking skills • Ability to work independently, adapt to shifting priorities, and show resilience • Strong collaboration skills, sense of urgency, and ownership Benefits: Apply tot his job