About the position
This position is located in Dallas/Fort Worth, Texas.
Both levels
The Undergraduate Admissions Counselor I/II identifies, recruits, and contributes to increasing the population of admitted and enrolled students and/or is responsible for program development and implementation in the Dallas/Fort Worth region of Texas. This position recruits new freshmen and/or transfer students to UTSA and assists with recruiting plans, retention programs and/or UTSA admissions events both on and off campus.
Responsibilities
• Travels to high schools, colleges and other learning institutions to recruit prospective students.
• Manages an assigned geographic territory including high schools, some colleges and other areas across the state.
• Responsible for counseling & outreach to students and parents on the admission requirements and procedures, and works directly with them to resolve extenuating circumstances, complaints and appeals.
• Coordinates with high school counselors to facilitate the application process.
• Manages data, prospects, applicants and recruitment territories through the customer relations management (CRM) system to enhance student relationships, communication timelines and to connect students with other areas of the university.
• Implement recruitment activities such as application workshops, information sessions and other recruitment projects.
• Assists with recruiting and outreach of other programs such as UTSA Top Scholar, Honors College, and special retention programs.
• Cultivates working relationships with university colleges, departments, counselors and advisors to enhance customer service and satisfaction as well as establish community contacts.
• Represents Undergraduate Admissions and Recruitment in a public-speaking capacity both on and off campus and maintain records of these activities in the CRM.
• Conducts Financial Aid Information and Outreach presentations.
• Assists with the committee review reading process.
• Maintains a high level of working knowledge of university information, organization, opportunities and policies.
• Reports statistical data on programs, projects, Salesforce cases and travel activities.
• Serves as a mentor to new admissions counselors, coordinates some travel schedules and assignments and assists with recruiting plans, retention programs, UTSA admissions events both on and off campus and occasional training.
• Represent Senior Counselor, Assistant Director, or Associate Director in campus activities when needed.
Requirements
• Bachelor's degree from an accredited institution.
• A valid driver's license upon date of hire.
• This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.
• One (1) year of full-time equivalent experience in admissions, recruiting, advising, or related enrollment and/or student service experience.
• Master's degree can substitute for required experience.
• Two (2) years of full-time equivalent experience in admissions, recruiting, advising, or related enrollment and/or student service experience.
• Master's degree can substitute for one (1) year of experience.
• Demonstrated organizational, written, and verbal communication skills.
• Excellent interpersonal skills; organizational skills; ability to multi-task and work cooperatively with others.
Nice-to-haves
• One (1) year of higher education recruitment experience and experience with a customer relation management system (CRM).
• Two (2) years of higher education recruitment experience and experience with a customer relation management system (CRM).
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