About the position
We are seeking an experienced insurance professional to join our North American Excess & Surplus Property team as an Underwriting Operations Associate. This role is designed for individuals who bring strong operational expertise, underwriting support experience, and sound technical judgment to a high-volume, complex E&S environment.
In this position, you will serve as a trusted operational partner to underwriters and brokers, owning end-to-end processing of policy transactions while contributing to efficiency, data quality, and underwriting execution. Your work will have a direct impact on underwriting performance, service delivery, and overall portfolio profitability.
Responsibilities
• Act as a primary operational partner to underwriters by managing policy lifecycle activities, including new business, renewals, endorsements, and cancellations.
• Perform detailed pre-underwriting and renewal analysis, identifying coverage considerations, data inconsistencies, and potential issues prior to underwriter review.
• Draft, review, and issue policies and endorsements, ensuring accuracy of coverage terms, forms, and premium calculations.
• Collaborate cross-functionally with underwriting, accounting, claims, and offshore operations teams to resolve issues efficiently and maintain service standards.
• Ensure accuracy, completeness, and compliance of account data across internal systems; proactively identify trends, errors, or process gaps and escalate as appropriate.
• Manage workload independently while balancing multiple priorities and deadlines in a fast-paced environment.
• Leverage standard operating procedures while also applying professional judgment to non-standard or complex scenarios.
• Support process improvement initiatives, system enhancements, and special projects aimed at increasing operational efficiency and underwriting effectiveness.
• Participate in meetings, training sessions, and workshops to stay current on underwriting guidelines, regulatory requirements, and operational best practices.
• Occasional travel (<5%) may be required.
Requirements
• Associate’s degree or equivalent professional experience.
• 3–7+ years of experience in underwriting operations, underwriting assistance, or a related commercial insurance role.
• Strong working knowledge of policy issuance, endorsements, and insurance operations workflows.
• Proficiency in Microsoft Office Suite and document management/PDF editing tools.
• Excellent written and verbal communication skills with the ability to work effectively with underwriters, brokers, and internal stakeholders.
• High attention to detail with the ability to identify inconsistencies across multiple data sources.
• Proven ability to prioritize and manage a complex workload with minimal supervision.
• Comfortable operating in a matrixed, global organization.
Nice-to-haves
• Experience supporting E&S or commercial property underwriting.
• Familiarity with non-admitted insurance concepts, forms, and regulatory considerations.
• Ability to adapt to evolving systems, processes, and operational enhancements.
• Strong analytical skills with a solid understanding of insurance math, accounting principles, and data integrity.