Unified Apple Device Management Administrator II

About the position Responsibilities • Provides technical guidance for endpoint management platform server administration, including setup, configuration, and performance tuning. • Conducts analysis of system logs and coordinates the problem management process, providing Tier II support for complex endpoint technology issues. • Implements endpoint management configurations and patch management mechanisms to maintain endpoint security and compliance with university security controls. • Evaluates and implements new endpoint technologies, making recommendations for enterprise endpoint management platform design. • Documents server support methods, procedures, and configurations, and develops disaster recovery plans for complex systems. • Assists with project coordination, completing reports and summaries for management, and setting technical direction as part of an information resource team. • Mentors and coaches student technicians, participating in IT training and professional development activities. • Performs other duties as assigned. Requirements • Bachelor's degree or equivalent combination of education and experience. • Three years of systems administration experience. • Jamf Certified Tech (Jamf 200), Jamf Certified Admin (Jamf 300), Jamf Certified Expert (Jamf 400), and Jamf Endpoint Security Admin (Jamf 370) certifications. Nice-to-haves • Three years of experience enrolling and managing Apple devices using Jamf Pro or equivalent platform. • Two years of experience managing enterprise application deployments and security policies using Jamf Pro. • Expertise in root cause analysis, change management, and technical documentation. • Experience in scripting with Bash or PowerShell. • Knowledge of security compliance standards including NIST SP 800-53r5 and CIS Benchmarks. Benefits • Telecommuting up to two days per week permitted. • Professional development opportunities and mentorship. Apply tot his job