UX Researcher, Ecommerce – USDS in Seattle, WA

UX Researcher, Ecommerce - USDS - - Seattle, WA - work from home job Company: Job description: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. About USDS At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data. U.S. Data Security (“USDS”) is a standalone entity of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. About the Team The Monetization Office is the strategy & operations team at TikTok. It provides strategic support to multiple business lines and helps these businesses grow sustainably. We are committed to becoming the most trustworthy strategy partner of business teams, empowering business growth at different stages of development. TikTok is home to a new kind of shopping culture. Community Commerce blends community, entertainment, and shopping that makes product discovery so unique on TikTok. The TikTok community is having a catalytic and culture-defining impact on modern retail. We are looking for passionate and talented people to join our ecommerce research team. In this role, you will: - Work closely with cross-functional leads to deeply understand the needs of E-commerce consumers, merchants, and influencers in the North American market and other global markets - Collaborate with stakeholders to identify the key research questions that will help shape the E-commerce product strategy in different markets - Identify and create the best research methods based on the question, timeline, and resourcing - Design and implement research, synthesize findings into practical and impactful insights to help stakeholders make decisions - Measure and track how product changes affect user behaviors and attitudes over time across different markets, reveal the key reasons with solid data rationale - Initiate foundational research and gather insights from relevant industries to help stakeholders explore the possible solutions to challenging long-term product questions Qualifications: - 3-5+ years experience working in UX research, preferably in the ecommerce/tech industry - Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Economics, International Trade, or other related fields - Experience using both qualitative and quantitative research methods, such as: usability studies (remote/in lab), focus groups, interviews, concept tests, diary studies, surveys, data analysis, A/B testing, etc. - Ability to work independently with limited supervision and take initiative to solve problems and learn new things - Ability to manage multiple projects at the same time in a fast paced environment - Great written and spoken communication skills to influence product partners and major company decisions - Ability to analyze large sample data with statistic tools, such as SQL, Python, R, SPSS - Experience or knowledge of advanced quantitative analysis methods and statistics, such as factor analysis, regression analysis, ANOVA, T-test, chi-square, etc. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected] UX Researcher, Ecommerce - USDS - - Seattle, WA - work from home job Expected salary: Location: Seattle, WA UX Researcher, Ecommerce - USDS - - Seattle, WA - work from home job Job date: Sat, 12 Aug 2023 00:04:52 GMT Apply for the job now! UX Researcher, Ecommerce - USDS - - Seattle, WA - work from home job Apply tot his job