We are seeking a highly skilled and compassionate Veterinary Customer Services Representative to join our Small Animal Reception team at the Veterinary Medical Center. As a key member of our team, you will provide exceptional front-line client services, supporting clients, customers, clinicians, and care-giving colleagues. This is a full-time position (32 hours/week) with varying shifts, including evenings and weekends, and offers a competitive hourly rate of $17.00-$21.69.
Responsibilities include:
- Responding to routine, complex, and medical emergency situations in a professional manner
- Answering and directing internal and external calls appropriately
- Creating accurate day-to-day admitting information through our hospital computer system
- Resolving routine problems and complex situations using medical terminology, office practices, and established customer service principles
- Maintaining safe and accurate money handling practices and adhering to university privacy standards
To be successful in this role, you will have:
- 2 years of experience in a customer service, healthcare, or veterinary care environment
- Background in customer services, insurance verification, and/or veterinary practice customer services
- Ability to work independently while interacting with customers, visitors, clinicians, technicians, and medical center faculty and staff
- Experience analyzing and interpreting information, with proficiency in electronic medical records systems and computer operations
We offer a comprehensive benefits package, including medical, dental, and vision insurance, tuition assistance, and state or alternative retirement options with competitive employer contributions. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply.
The Ohio State University is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.
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