Introduction to Teleperformance
Imagine being part of a global team that is redefining the future of business operations through intelligent, digital-first solutions. At Teleperformance, we empower individuals to simplify processes and supercharge results. With over 45 years of experience and a recent revenue milestone of more than $10 Billion, we are leading the way in digital transformation. Our global team has expanded to 500,000 employees across five continents, serving more than 170 countries and proficiently serving over 300 languages and dialects.
Teleperformance isn't just a workplace; it's a Great Place to Work certified in 72 countries, with a client portfolio that spans dynamic sectors such as Ad Sales, Cloud Sales, B2B Sales, Collections, Banking, Insurance, Travel, Healthcare, and Trust & Safety. Our company culture thrives on diversity, equity, and inclusion, where innovative ideas transcend boundaries, and every voice is heard and valued. We are committed to creating a digitally driven tomorrow, and we invite you to join us on this exciting journey.
The Opportunity
We are seeking an experienced sales executive to help establish a new sales vertical for TPUS focused on selling digital solutions into new and existing clients. This is a greenfield opportunity to generate new business and drive revenue growth in our sales line of business (LOB). As a Vice President of Business Development for this strategic vertical, you will play a pivotal role in identifying and evaluating new partnerships, building strong relationships, and achieving individual sales targets by selling digital ad solutions that elevate business agility and efficiency.
Our digital ad solutions span lead generation and qualification, video-enabled sales and outsourcing services, outbound and/or inbound telesales, eCommerce support (chat, bots, and a unique shopping cart abandon solution), and customer retention and loyalty management. We expect this team to experience double-digit growth as you help expand our market presence and drive revenue growth across the Cloud sales LOB.
Key Responsibilities
- Engage your established network to nurture and grow relationships with key clients, understanding their business needs, and positioning Digital Ad solutions accordingly.
- Actively seek and acquire new clients for Digital Ad services across industry verticals.
- Demonstrate prior knowledge of similar services to effectively position Teleperformance features, benefits, and competitive advantages in the marketplace.
- Develop and implement effective sales strategies to achieve market revenues and maximize market penetration, including cultivating partnerships with providers and technology vendors to enhance the organization's digital ad portfolio.
- Utilize savvy presentation skills to demonstrate our cloud-based solutions to clients, addressing their specific requirements and showing the value proposition.
- Actively participate in industry events, conferences, and networking opportunities to build relationships, stay informed about industry developments, and generate leads.
- Lead negotiations for contracts and agreements with clients, ensuring terms are favorable for both parties.
- Collaborate with cross-functional teams, including marketing, product development, and customer support, to ensure alignment and effective communication.
- Identify market trends, competitor activities, and emerging opportunities to enhance business development strategies and engage potential clients.
- Provide regular reports on sales performance, market trends, and client feedback to inform strategic decision-making using the TP CRM system – Sales Force.
- Ensure that all sales activities adhere to industry regulations, compliance standards, and company policies.
- Monitor client satisfaction, address concerns promptly, and maintain a high level of customer service to foster long-term relationships.
- Develop accurate sales forecasts and projections based on market trends, client feedback, and other relevant factors.
- Keep abreast of changes and trends in cloud-based solution selling, including new technologies, regulations, and market dynamics, to adapt sales strategies accordingly.
- Meet or exceed sales quotas and revenue targets set by the organization.
Key First-Year Objectives
- Develop a business development strategy to engage identified target list - based on assigned accounts and utilizing your digital rolodex.
- Generate pipeline and start process of being able to qualify at least 1 opportunity per month, 12 opportunities per year, with the formula to close 3-4 deals per year.
- Build confidence and trust with accounts through close partnerships and by repeatedly delivering "as promised."
- Optimize internal relationships with sales support and Client Services.
What Will You Need to Succeed?
To excel in this role, you will need:
- A passion to sell and a drive to succeed in a fast-paced environment.
- A Bachelor's degree or above, with a focus on Business, Marketing, or a related field preferred.
- 8 years of successful enterprise sales experience selling cloud technology.
- 8 years of experience in a customer acquisition client-facing role with experience in account growth and creating strategies that exceed our client's business goals.
- Experience in the BPO environment selling cloud service models (IaaS, PaaS, SaaS) and deployment models (public, private, hybrid).
- Possess successful experience selling into and presenting to the highest-level decision-makers (C-level Executives).
- Strategic critical thinker who also has excellent attention to detail.
- Experience in pricing, contract negotiations, and proactive, thoughtful proposals.
- Having business development, sales, and origination experience across multiple geographies and multiple industry verticals.
- A robust network of contacts that can be leveraged to open doors and make introductions.
- Good understanding of CX-related digital technologies, digital transformation knowledge is a plus.
- Strong negotiation and business management skills.
- Analytical thinking, proactive attitude, strong written and oral communication skills.
- Excellent interpersonal skills and teamwork mindset.
- Strong affinity for details with the ability to be productive and accountable, as well as work under tight deadlines when needed.
Career Growth Opportunities and Learning Benefits
At Teleperformance, we are committed to the growth and development of our employees. As a Vice President of Business Development, you will have access to:
- Ongoing training and development programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A collaborative and dynamic work environment that fosters innovation and creativity.
- A global network of professionals who share your passion for digital transformation and customer experience management.
- Recognition and rewards for outstanding performance and contributions to the organization.
Work Environment and Company Culture
Our company culture is built on the principles of diversity, equity, and inclusion. We believe that every voice matters, and every employee has the opportunity to make a meaningful contribution to our organization. Our work environment is:
- Collaborative and dynamic, with a focus on teamwork and open communication.
- Innovative and forward-thinking, with a commitment to staying ahead of the curve in digital transformation and customer experience management.
- Supportive and inclusive, with a focus on employee well-being and work-life balance.
- Recognized as a Great Place to Work in 72 countries, with a reputation for excellence and a commitment to making a positive impact on our communities.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package that includes:
- A competitive base salary and bonus structure.
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
- Retirement savings plan and employee stock purchase plan.
- Generous paid time off and holiday schedule.
- Opportunities for professional growth and development.
- Recognition and rewards for outstanding performance and contributions to the organization.
Conclusion
If you are a motivated and experienced sales executive with a passion for digital transformation and customer experience management, we invite you to join our team as a Vice President of Business Development. This is a unique opportunity to make a meaningful contribution to our organization and to be part of a global team that is shaping the future of business operations. Apply today and let's build the future together!
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