About the position
Join us today!
Are you a proactive, highly organized Virtual Manager who thrives in healthcare operations? We’re hiring immediately for a part-time role supporting a private practice—and we want YOU to help us streamline care, documentation, and day-to-day ops.
Disclaimer: This is a general overview of the position. Specific tasks and tools will be discussed in detail during the final interview.
Responsibilities
• Coordinate daily administrative tasks and ensure nothing falls through the cracks
• Communicate through the EMR (Cerbo) and by phone to reach patients, vendors, and partners
• Order labs across multiple vendors (each with different processes) and track completion
• Own and improve day-to-day billing processes (claims, payments, reconciliations, follow-ups)
• Build clear SOPs/documentation—capture what’s “in the head” and turn it into repeatable processes
• Oversee inventory management & audits: track supplements, maintain min/par levels, manage refills
• Maintain accurate records, notes, and task logs inside Cerbo and related tools
• Identify bottlenecks, propose improvements, and introduce structured task management
• Collaborate closely with the client; communicate updates, risks, and next steps with empathy and clarity
Requirements
• 2+ years of administrative or operations experience (healthcare setting preferred)
• Excellent English—confident on the phone, crisp in writing, and not afraid to communicate
• Great with documentation: you love tidy SOPs, checklists, and version control
• Detail-oriented, patient, and empathetic—comfortable supporting patients and clinical staff
• Tech-savvy; quick to learn EMRs (Cerbo experience a plus) and workflow tools
• Able to work independently, prioritize, and follow through without hand-holding
Nice-to-haves
• HIPAA Certification (If you don’t have it, the client will cover certification costs)
• Experience with Cerbo, healthcare billing, lab ordering, and inventory control
• Background in task/project management or QA of processes
Benefits
• Job security and stability
• Exceptionally supportive team
• Opportunities for career growth
• Fun work environment
Apply Now
Apply Now