Job title: Remote Care Technician (French Bilingual)
Company: Abbott
Job description: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve peoples health. Were always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to:
Career development with an international company where you can grow the career you dream of .
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the student debt program and education benefit - an affordable and convenient path to getting a bachelors degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
The Opportunity
This position works out of our Sylmar, CA , location in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.? The Remote Care Technician is responsible for performing root-cause analysis and upgrades on high quality medical device hardware and systems. This position includes detailed assembly and testing of various electronic components and finished devices.
MAIN RESPONSIBILITIES
- Process Return Material Authorization (RMA) receiving equipment into the Service Depot.
- Perform root-cause analysis, repair, upgrades and testing of product and systems that return from the field, documenting all work on Service Reports.
- Complete all necessary service documentation required for returned product.
- Assist in maintaining organization within the Service Depot.
- Maintain inventory levels and provide inventory counts when required.
- Provide assistance in the authorizing of technical documents related to the repair, upgrade or testing of returned product.
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
- Bilingual (English/French Required. Excellent Communication in Both English and French
EDUCATION AND EXPERIENCE YOULL BRING
- High School Diploma/GED
- Exceptional troubleshooting ability
- Physical ability to lift 30 pounds overhead
- Language Proficiency French and English
- Mechanical assembly, able to work with tools
- Soldering skills
- Fiber optic splicing a plus
- PC experience a must
- Previous experience in a medical device company preferred
- Good organizational and follow-up skills
- Ability to interface with multiple groups in the organization to resolve service issues.
- Overall positive and optimistic attitude.
- Technical writing skills are a plus
- Works well independently
- Experience working in a broader enterprise/cross-division business unit model preferred.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
- Ability to leverage and/or engage others to accomplish projects.
- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
- Multitasks, prioritizes and meets deadlines in timely manner.
- Strong organizational and follow-up skills, as well as attention to detail.
- Ability to maintain regular and predictable attendance.
- Occasional overtime is a requirement of this position.
- Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $17.33 $34.67/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Field Services
DIVISION: CRM Cardiac Rhythm Management
LOCATION: United States
Sylmar : 15900 Valley View Court
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Yes, 10 % of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
Expected salary: $17.33 - 34.67 per hour
Location: Sylmar, CA
Apply Now