Heritage Home Service is seeking a Part-Time Weekend Trade Administrator for their Auburn, NH location. The role involves managing dispatch operations, providing customer and technician support, and ensuring operational excellence.
Responsibilities
- Manage scheduling and dispatch for residential service calls in our NH & ME market areas
- Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
- Monitor job progress and proactively resolve scheduling conflicts or delays
- Serve as the primary point of contact for customers regarding scheduling and service updates
- Build strong relationships with technicians and support them in delivering top-quality service
- Maintain clear communication between customers, technicians, and the regional dispatch team
- Track and analyze service performance metrics to identify areas for improvement
- Implement process enhancements to improve efficiency and customer satisfaction
- Ensure compliance with safety standards and company policies
- Collaborate with department leadership to align scheduling and resource allocation with business goals
- Support initiatives that improve workflow and enhance the customer experience
Skills
- Experience in dispatch operations, service coordination, or similar role (trades experience is a plus)
- Strong organizational and problem-solving skills
- Excellent communication skills and ability to thrive in a fast-paced environment
- Familiarity with residential trade services
Company Overview
Heritage Home Service provides plumbing, heating, cooling, and electric services. It was founded in 1986, and is headquartered in Auburn, New Hampshire, USA, with a workforce of 201-500 employees. Its website is https://justcallheritage.com.
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