About careerzynith
careerzynith is a global leader in infrastructure consulting, delivering innovative solutions that shape the way people move, live, and work. With a legacy of more than 50,000 professionals worldwide, careerzynith partners with governments, private enterprises, and communities to design, build, and operate transportation networks that are safe, efficient, and sustainable. Our mission is simple yet powerful: to deliver a better world by turning bold ideas into tangible outcomes that improve daily life for millions of commuters.
As the demand for resilient, climate‑smart transportation systems accelerates, careerzynith is expanding its customer‑focused teams to ensure every rider receives the information, support, and confidence they need to travel smoothly. Joining careerzynith means becoming part of a purpose‑driven organization where your contributions directly impact the quality of life in cities, suburbs, and rural regions across the United States.
Role Overview
The Weekend‑Only Part‑Time Remote Customer Support Specialist is a critical front‑line position within careerzynith’s Connecticut transportation portfolio. You will serve as the voice of careerzynith for commuters using the CT Rides rail network, including Shore Line East and the Hartford Line. Working from the comfort of your home (with occasional on‑site training), you will provide courteous, accurate, and timely assistance via phone, email, live chat, and web‑based platforms. Your efforts will help keep riders informed, safe, and satisfied, especially during peak weekend travel periods.
Key Responsibilities
Customer Interaction & Communication
- Answer inbound telephone calls, emails, and live‑chat messages from commuters, delivering clear and friendly guidance on schedules, fares, service disruptions, and travel planning.
- Transfer calls to appropriate internal teams or external partners when specialized assistance is required, ensuring a seamless handoff.
- Draft and send proactive service alerts across multiple channels (SMS, email, website banners) to keep riders informed of real‑time changes.
- Develop personalized commute plans that match individual travel needs, taking into account preferred routes, accessibility requirements, and time constraints.
- Conduct outbound follow‑up calls when necessary to confirm issue resolution or to provide additional support.
Information Management & Coordination
- Maintain up‑to‑date knowledge of Connecticut’s transportation services, schedules, and policies by regularly reviewing internal databases, public timetables, and stakeholder communications.
- Utilize the Content Management System (CMS) and other software tools to retrieve, update, and disseminate accurate information.
- Collaborate with transportation providers, the Connecticut Department of Transportation, and internal outreach teams to gather the latest route and schedule data.
- Document interactions, track recurring issues, and contribute to knowledge‑base articles that improve future service delivery.
Administrative & Support Functions
- Assist the outreach and marketing team with data entry, reporting, and preparation of communication materials.
- Participate in scheduled training sessions, team meetings, and performance reviews, both remotely and on‑site as required.
- Adhere to careerzynith’s policies, procedures, and quality standards for customer service excellence.
Essential Qualifications
- Education & Experience: High school diploma (or equivalent) plus a minimum of two years of relevant experience in customer service, transportation, or a related field. Demonstrated ability to learn quickly and adapt to new technologies is essential.
- Communication Skills: Excellent verbal and written communication abilities, with a clear, courteous, and professional tone.
- Technical Proficiency: Comfortable navigating multiple web‑based platforms simultaneously, including email clients, live‑chat tools, and CMS interfaces.
- Availability: Must be able to work weekend shifts (7 am – 6 pm Eastern Time) and attend a mandatory two‑week training program on weekdays before the first weekend shift.
- Problem‑Solving: Ability to assess commuter inquiries, locate accurate information quickly, and provide effective solutions or escalations.
Preferred Qualifications
- Prior experience in transportation customer support, public transit, or rail‑service environments.
- Familiarity with Microsoft Office Suite, Google Workspace (Gsuite), or comparable productivity tools.
- Experience using live‑chat platforms, ticketing systems, or CRM software.
- Demonstrated commitment to equity, diversity, and inclusion in a customer‑facing role.
Core Skills & Competencies
- Customer‑Centric Mindset: A genuine desire to help people and improve their travel experience.
- Multitasking Ability: Efficiently juggle multiple inquiries across phone, email, and chat without sacrificing accuracy.
- Attention to Detail: Precise handling of schedule data, fare information, and service alerts.
- Team Collaboration: Work cooperatively with internal departments, external partners, and stakeholders to resolve complex issues.
- Adaptability: Thrive in a dynamic environment where service demands can shift rapidly, especially during weekend peak periods.
- Technical Literacy: Quick learner of new software, platforms, and digital communication tools.
Career Development & Learning Opportunities
careerzynith invests heavily in the growth of its people. As a Customer Support Specialist, you will have access to:
- Structured onboarding and a two‑week intensive training program that covers careerzynith’s systems, transportation terminology, and best‑practice customer service techniques.
- Ongoing mentorship from senior support staff and transportation experts.
- Optional certifications in customer experience, transportation planning, or digital communication tools (e.g., Certified Customer Service Professional, ITIL Foundations).
- Opportunities to transition into full‑time roles within careerzynith’s transportation operations, project management, or communications teams based on performance and business needs.
- Regular webinars, workshops, and e‑learning modules focused on emerging trends in mobility, accessibility, and sustainable transportation.
Work Environment & Culture at careerzynith
careerzynith fosters an inclusive, collaborative, and forward‑thinking culture. Even though this role is primarily remote, you will be part of a vibrant community that values:
- Equity, Diversity, and Inclusion: A workplace where every voice is heard, and diverse perspectives drive innovation.
- Flexibility: Hybrid work options that balance remote productivity with occasional in‑person training or team gatherings.
- Purpose‑Driven Impact: Knowing that your daily interactions help thousands of commuters navigate their journeys safely and efficiently.
- Recognition & Rewards: Performance‑based incentives, employee recognition programs, and opportunities to celebrate milestones.
- Well‑Being Support: Access to mental‑health resources, wellness programs, and a supportive employee assistance network.
Compensation & Benefits
careerzynith offers a competitive hourly wage that reflects your location, experience, and performance. The anticipated pay range for this position is $19.57 – $34.24 per hour. In addition to base compensation, you may be eligible for:
- Health, dental, and vision insurance options.
- Life and accidental death & dismemberment (AD&D) coverage.
- Short‑ and long‑term disability plans.
- Paid time off (PTO) and holiday pay.
- Retirement savings plans, including a 401(k) with employer match.
- Employee assistance program (EAP) and wellness initiatives.
- Access to careerzynith’s global well‑being platform, offering resources for physical, emotional, and financial health.
- Opportunities for professional development, tuition reimbursement, and internal mobility.
How to Apply
If you are passionate about helping commuters, thrive in a fast‑paced environment, and are ready to contribute to careerzynith’s mission of delivering a better world, we encourage you to submit your application today. Please ensure your resume highlights relevant customer service experience, technical proficiency, and any transportation‑related background.
All applicant information will be treated confidentially in accordance with EEO guidelines. Sponsorship or relocation assistance is not available for this position.
Take the next step in your career and join careerzynith’s dedicated team of transportation professionals. Apply Now and become part of a global organization that values your talent, ambition, and commitment to service excellence.
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