We are looking for a student assistant to join our user support team in a fully remote position. As a student assistant, you will be the first point of contact for our end users, processing incoming requests and helping with questions about our app and benefit card.
Requirements
- Process incoming support requests via ticket system (Zendesk)
- Provide fast, friendly, and accurate answers to user queries
- Resolve standard cases independently and escalate complex cases to relevant teams
- Maintain and improve help center content
- Work actively with KI agent, identify gaps in automated processing, and provide feedback
- Document recurring problem patterns and provide targeted feedback to product team
- Support support team with operational tasks
Benefits
- Flexible working hours
- 90 EUR net monthly benefit budget for meal vouchers, commodity allowance, internet, and mobility allowance
- Choice of work device (Apple or Lenovo)
- Access to modern KI tools
- Insights into the processes and challenges of a rapidly growing HR tech startup
- Comprehensive onboarding
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