WESTWOOD BOULDERING GYM SPECIALIST

Overview A Bouldering Gym Specialist is someone who is enthusiastic, self-motivated, and proactive. Delivers outstanding customer experiences to everyone who walks through our doors. Responsibilities • Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others; • Greets customers and responds to guest inquiries via email, phone, or in-person in a timely, friendly and efficient manner; • Facilitates in-person and online transactions, event bookings, memberships, and sales initiatives; • Executes tasks related to general upkeep and maintenance of the facility; • Manage the inherent risks involved with climbing & training; • Have a high level of product knowledge of gym offerings including day use, memberships, Programs, Yoga & Fitness, and gym events; • Assist customers with Pro Shop products and questions about climbing gear; • Lead introduction adult and youth climbing courses in accordance with Sender One’s policies; • Complete department & operations checklist(s) in a timely manner; • Knowledge and utilization of the following systems: Paycom, Google Suites, Rock Gym Pro, and Basecamp. • Ability to lift and carry a minimum of 50 lbs; Profile • Passionate about climbing, working with kids, and instructing; • Ability to harness imagination and find novel approaches to overcome challenges; • Willingness to learn and grow from challenges, seeing tasks through to completion; • Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner; • Work with a team, provide support to fellow team members, share ideas, and earn trust; • Self-directed and has the drive to grow professionally. Industry Experience • Familiar with the fundamentals of climbing. • Experience coaching and instructing preferred. Time Commitment • Must be fully available to work at least one weekend day per work week (Sun - Sat); • Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat); • Must be able to attend the Mandatory All Staff Quarterly meeting. Apply tot his job