Logistics Coordinator/Dispatcher

Job Title: Logistics Coordinator Work Set Up: Remote | US Hours Responsibilities of a Logistics Coordinator/Dispatcher: • Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s) • Provide Drivers with appropriate information to allow for a seamless delivery transaction • Routing multiple routes in a timely fashion • Ensuring emails and customer phone calls are responded to in a timely manner • Monitor current schedule of delivery agents to ensure workload balance • Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions • Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution • Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as needed • Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaints, trends, etc. • Handle high phone call and email volume • Function in a fast-paced environment while managing a variety of moving parts • Work within the appropriate level of independence, but serving as a team player Key skills & Experience of a Logistics Coordinator: • Ability to communicate effectively with a wide array of people • Ability to maintain composure in a faced paced environment with a high volume of communication via email, phone and in-person • Excellent verbal and written communication skills is a must • Must be proficient with Excel, Word, and Microsoft Office • Proven professional customer-focused experience and the ability to handle customer queries in a proactive, efficient and friendly way • Ability to work well within a Team environment. Actively seeks the ideas of others, openly shares information, and maintains positive morale/culture • Ensure quality service experience, with empathy to de-escalate difficult situations • Experience of working in a similar environment desirable. Have a passion for process improvement and personal development • General analytical and problem-solving interest and skills • Ability to understand when issues or queries need to be escalated and take appropriate course of action • Proactive and focused on continuous improvement Original job Logistics Coordinator/Dispatcher posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs. Apply tot his job