Logistics Operations Analyst
About the position The Logistics Operations Coordinator is responsible for the day-to-day execution of transportation and logistics activities supporting retail store deliveries and vendor shipments. This role owns shipment coordination, carrier communication, parcel account management (FedEx/UPS), and issue resolution to ensure product moves accurately, on time, and cost-effectively. This position is hands-on and fast-paced, ideal for someone who excels in proactive problem-solving and can confidently manage carriers, vendors, and internal stakeholders to keep product moving efficiently. Working at IT’SUGAR At IT’SUGAR, we believe work should be fun, fast-moving, and full of personality. We’re a high-energy, entrepreneurial team that values creativity, collaboration, and thoughtful execution. We’re looking for people who take ownership, adapt quickly, and approach challenges with a solution-focused mindset. This role is ideal for someone who enjoys being hands-on, can confidently navigate changing priorities, and communicates effectively with carriers, vendors, and internal partners to keep product moving. You’ll work alongside passionate teammates who are supportive, direct, and action-oriented in a dynamic retail environment where every day brings new opportunities to problem-solve and improve. If you enjoy tackling challenges, working with great people, and helping deliver a little happiness to our stores every day, you’ll feel right at home. Responsibilities • Ensure all shipments meet delivery deadlines for retail stores and business needs • Coordinate daily shipments across parcel, LTL, Truckload and direct-to-store deliveries • Manage shipments from origin through final delivery, including 3PL and distributor-managed flows • Manage parcel carrier accounts including shipment creation, tracking, troubleshooting, and billing issues • Serve as the primary day-to-day point of contact for carriers and select vendors • Ensure vendors follow shipping guidelines, labeling standards, and routing instructions • Support freight claims, disputes, and proof-of-delivery requests • Monitor shipment status and identify risks before they impact stores • Troubleshoot delays, shortages, damages, and service failures • Communicate clearly with Store Operations and internal teams when issues arise • Support replenishment team on late or missing shipments • Own resolution from start to finish – not just escalation • Partner with Store Operations, Planning and Allocation, Merchandising, Production, and Customer Service teams • Support new store openings, store resets, and urgent shipments as needed • Identify priority and time-sensitive deliveries and coordinate execution • Demonstrate ownership and accountability within supported areas • Monitor forecasted versus actual shipment volumes • Maintain performance and financial reporting for assigned logistics areas • Track key metrics including on-time delivery, service performance, and freight cost variances • Develop and maintain carrier scorecards and support regular business reviews with logistics partners • Identify trends, recurring issues and improvement opportunities • Document and maintain logistics SOPs • Recommend process improvements to reduce costs and improve service level • Support special logistics projects as assigned • Perform other duties as needed to support the logistics organization Requirements • 2-4 years of experience in logistics, transportation, or retail supply chain operations • High school diploma or GED equivalent • Hands-on experience working with carriers and parcel shipping (FedEx/UPS) • Experience supporting retail store deliveries or vendor shipments • Strong analytical, problem-solving, and organizational skills • Excellent verbal and written communication skills • Proven ability to manage multiple priorities in a deadline-driven environment • Proficiency with Microsoft Office Suite (Excel, Word, Outlook) • Strong sense of urgency and accountability • Strong cross-functional collaboration • Attention to detail and data accuracy • Thrives in a fast-paced retail environment • Continuous improvement mindset Nice-to-haves • Experience supporting multi-node retail distribution networks • Experience working with 3PLs • Experience managing freight claims and billing discrepancies • Familiarity with carrier scorecards and freight cost reporting • Associate or Bachelor’s degree in Supply Chain, Logistics, Business or related field Apply tot his job