Manager, Amazon and Marketplaces
About Open BorderOpen Border partners with leading e-commerce brands to scale international revenue. Spun out from a successful consumer brand holding company, our mission is to help brands unlock global growth by making cross-border e-commerce simple and profitable. We offer a comprehensive suite of solutions spanning operations, infrastructure (compliance, taxes, duties), and localized growth across various international channels, including major marketplaces. Position SummaryJob Title: Manager, Amazon and MarketplacesLocation:Remote (USA or Canada)Working Hours: Must align with Eastern Standard Time (EST) hoursThe Amazon and Marketplaces Manager is a critical, high-impact leadership role responsible for owning the Open Border Marketplace product offering.You will be the strategic driver helping primarily U.S. brands successfully expand and thrive on international Amazon and other e-commerce marketplaces. You will be the internal and external authority on all things marketplaces, managing key client relationships and driving the end-to-end execution of growth strategies. What You Will Do (Key Responsibilities)• Marketplace Strategy & Ownership: Serve as the direct owner of the Open Border Marketplace product, leading and defining the strategic direction for international marketplace expansion across clients.• Client Growth & Management: Own the growth strategy for a portfolio of U.S. brands expanding internationally, providing direct oversight and support services, and managing the ongoing client relationships as the primary point of contact. • Performance Marketing Execution: Lead the day-to-day execution of growth and marketing strategies, including identifying, setting up, and managing Amazon advertising campaigns, conducting price A/B testing, and localizing content for new markets. • Financial Acumen & Optimization: Apply strong financial acumen to analyze brand profitability, discern the effectiveness of advertising spend, and link performance back to new customer acquisition and organic ranking improvement.• Brand Vetting & Pitching: Vet potential new brands for international expansion, put together compelling market opportunity analyses, and create pitch decks outlining customized strategies for entering new international marketplaces. • Cross-Functional Coordination: Collaborate closely with the internal Operations team to coordinate critical functions such as logistics, inventory replenishment, and accurate demand planning. • Operational Oversight: Utilize internal support teams effectively for catalog operations and managing complex Amazon Seller Central cases.RequirementsExperience: 4-7 years of direct Amazon marketplace experience, with a minimum of 2 years specifically focused on direct international expansion. International Expertise: Proven experience opening and managing listings in international Amazon marketplaces (e.g., Canada, EU, Mexico, UK, etc.). Global Compliance Knowledge: Deep understanding of the operational complexities of international e-commerce, including compliance, cross-border logistics, tariffs, duties, and taxation as they apply to marketplace operations.Growth Strategy: Experience managing end-to-end growth strategy on Amazon, from account setup and campaign creation to performance optimization. Client Management: Extensive experience in a client-facing role, successfully managing a book of business and maintaining high-value customer relationships. Education: Bachelor's degree or equivalent professional work experience. Key Attributes and Skills• Data Proficiency: High proficiency in data analytics tools and advanced presentation-making skills to effectively communicate performance insights and strategies to clients and internal stakeholders.• Portfolio Management: Proven track record of managing a portfolio of multiple brands simultaneously in a client-facing environment. • E-commerce Background: General background and understanding of the broader e-commerce landscape. • Communication: Exceptional internal and external communication skills, serving as a confident point of contact for complex marketplace issues. Apply tot his job