Manager, Customer Service – Delivering Exceptional Experiences at blithequark

Are you a customer-centric leader with a passion for driving growth and excellence? Do you thrive in a fast-paced environment where every interaction matters? If so, we invite you to join blithequark as our Manager, Customer Service. As a key member of our team, you will play a vital role in shaping the customer experience and ensuring that every account matters. About blithequark At blithequark, we are committed to delivering the goods – not just products, but exceptional experiences that exceed our customers' expectations. As a leading provider of fresh and broadline solutions for the convenience retail industry, we empower our customers, employees, and communities to succeed. With a reputation for innovation, quality, and customer-centricity, we continue to grow as the industry leader in North America. Job Summary As the Manager, Customer Service, you will lead our customer service department, ensuring that every interaction with our customers is seamless, efficient, and personalized. You will be responsible for developing and implementing processes and procedures to improve customer satisfaction, loyalty, and retention. Your expertise will drive growth, efficiency, and excellence in customer service, making every account matter. Key Responsibilities * Oversees all operational controls for the customer service department, ensuring that every interaction with customers is exceptional. * Directs customer service objectives, contributes to recruitment and employment relations, and leads the policies and procedures of the department. * Achieves customer service objectives and collaborates on strategic plans to drive growth and excellence. * Prepares annual budgets and forecasts to meet the department's financial objectives. * Connects with Sales, conducts surveys, and benchmarks best practices to stay ahead of the competition. * Improves customer service quality results and implements strategic changes to drive continuous improvement. * Manages customer experience metrics and continuously improves the customer experience. Essential Qualifications * Bachelor's degree in a related field or equivalent working experience. * 4-6 years of customer service experience and 1-3 years in a leadership role. * Excellent communication skills, with the ability to articulate complex ideas simply and effectively. * Proficient in Microsoft Office programs (such as Excel), Outlook, and Teams. * Ability to solve practical problems and deal with a variety of concrete variables in situations. Preferred Qualifications * Master's degree in a related field or equivalent working experience. * Experience in a similar role, with a proven track record of driving growth and excellence in customer service. * Knowledge of customer relationship management (CRM) software and other customer service tools. * Experience with data analysis and reporting, with the ability to interpret and act on data insights. Skills and Competencies * Strong leadership and management skills, with the ability to motivate and inspire a team. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders. * Analytical and problem-solving skills, with the ability to identify and address customer service issues. * Strategic thinking and planning skills, with the ability to develop and implement customer service strategies. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. Career Growth Opportunities and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As a Manager, Customer Service, you will have access to: * Ongoing training and development opportunities, including workshops, webinars, and conferences. * Mentorship and coaching from experienced leaders and professionals. * Opportunities for career advancement and professional growth. * A dynamic and supportive work environment, with a focus on collaboration and teamwork. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and supportive work environment. We believe in: * Empowering our employees to succeed, with a focus on growth, development, and well-being. * Fostering a culture of rewards, recognition, and respect, where every employee feels valued and appreciated. * Encouraging open communication, collaboration, and innovation, with a focus on delivering exceptional results. Compensation, Perks, and Benefits At blithequark, we offer a comprehensive compensation package, including: * Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more. * Opportunities for career advancement and professional growth. * A dynamic and supportive work environment, with a focus on collaboration and teamwork. EEO Statement blithequark provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement. If you are a customer-centric leader with a passion for driving growth and excellence, we invite you to apply for the Manager, Customer Service role at blithequark. Please apply including your resume and a cover letter, to. We look forward to hearing from you!