Manager, Healthcare Operations

Job Description:• Manage and coordinate operations through policies and procedures, ensuring customer and patient satisfaction• Responsible for the day-to-day management, development, and implementation of call center related initiatives that impact client and patient results/experience• Lead service-related initiatives including identification of business need, strategy recommendation and project outcomes• Develops and articulates effective performance strategies that are impactful, executable, easily communicated, and financially supported for areas of responsibility (product/ indication /channel)• Possesses a broad understanding of overall client business, structure, priorities and proactively set plans to meet evolving business needs• Leverages critical thinking/ problem-solving skills to devise innovative solutions• Possesses strong communication and presentation skills to lead collaborative efforts• Demonstrates the ability to deliver complex information in ways that are easily understood• Manages a diverse workload with multiple demands, and competing priorities• Adheres to Liveops and client operating procedures and guidelines• Consistently communicates timely and accurate information and progress across functional teams to prioritize projects, meet program timelines and exceed quality standards• Maintains ongoing communication with customers/vendors to ensure that project timelines and program changes are aligned with expectations and business needs• Exhibits sound business judgment and decision making within the scope of assigned responsibilities• Directly manages 2+ remote call center teams• Up to 20% travel required per year.Requirements:• Bachelor's Degree in Business, Communications preferred, or 5+ years relevant experience in related field• Proven experience in operational delivery• Proven leadership competencies to include building teams, knowing the business, driving for results, and encouraging open exchange of ideas and knowledge• Proven experience across multiple functions including customer service in a fast-paced, service/team environment (call center, customer service, marketing services)• A highly motivated change agent that drives business-focused solutions• Strong written, verbal and presentation skills with the ability to distill highly complex requirements into compelling business objectives• Strong problem-solving abilities in complex, compliance regulated departmentBenefits:• Comprehensive insurance• 401(k) match• Flexible vacation plan• Employee resource groups• Wellness program Apply tot his job