Member Service Guide, Bilingual – Spanish
Job Description: • Engage members with empathy and professionalism across inbound calls and digital channels, in English and Spanish. • Build high-quality connections that create trust and empower members to take confident steps in their care. • Translate complex benefits and healthcare information into simple, clear terms. • Flex between inbound service, outbound engagement, and digital outreach as priorities evolve. • Adhere to HIPAA compliance and all regulatory requirements to protect member privacy and ensure high-quality service. • Master multi-tasking skills : you’ll be listening to members, talking and typing...all at the same time! Requirements: • minimum of 3 years of experience in a high-volume customer-serving atmosphere or fast-paced healthcare environment • Passion for serving others and improving the healthcare experience. • Proven ability to build rapport, trust, and strong relationships. • Adaptability and resilience to succeed in a fast-changing, dynamic environment. • Enjoys learning and applying new skills, processes, and feedback in real time. • Fluent in both English and Spanish (in both written and oral communication). Benefits: • Competitive pay: $19-$24/hr • paid training and continuous coaching to support growth in a meaningful career. • Opportunities for bonuses, incentives, and advancement as Devoted continues to grow • comprehensive benefits (medical, dental, vision, PTO, 401k). Apply tot his job