Oncology Case Manager – South Carolina

Job Description: • Responsible for maintaining and growing business with existing customers within an assigned territory. • Managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of laboratory report. • Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. Requirements: • Bachelor’s degree required. • Minimum of three years of account management or customer-facing experience. • Strong problem-solving and decision-making skills. • Understanding of clinic-based business practices. • Ability to learn proprietary software. • Excellent written and verbal communication skills. • Strong organizational, interpersonal, and collaboration skills. • Valid driver’s license and reliable transportation. • Successful completion of pre-employment requirements. Benefits: • Periodic travel required, including possible evenings, weekends, or holidays • Successful completion of pre-employment requirements, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification Apply tot his job