**Part-Time Customer Service and IT Support Representative – Remote Evening & Weekend Shift**

**Join arenaflex's Dynamic Team and Deliver Exceptional Customer Experiences** Are you a customer-centric individual with a passion for technology and a knack for problem-solving? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to apply for the Part-Time Customer Service and IT Support Representative role at arenaflex. As a key member of our remote team, you will play a vital role in providing top-notch support to our customers, ensuring their satisfaction and loyalty. **About arenaflex** arenaflex is a leading provider of innovative solutions and services, dedicated to empowering individuals and businesses to thrive in an ever-changing world. Our mission is to deliver exceptional customer experiences, foster a culture of innovation, and promote a work-life balance that inspires our team members to excel. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best. **Key Responsibilities** As a Customer Service and Level 1 IT Support Representative at arenaflex, you will be responsible for: * Providing exceptional customer service via phone, ensuring that every interaction is positive, informative, and resolves the customer's issue efficiently. * Addressing and resolving customer account and billing inquiries, demonstrating a deep understanding of our products and services. * Assisting customers with Level 1 IT support, including troubleshooting internet connectivity, account access, and other basic technical issues. * Documenting customer interactions and maintaining accurate records, ensuring seamless escalation of complex issues to higher-level support when necessary. * Collaborating with internal teams to resolve customer complaints and concerns, promoting a culture of teamwork and collaboration. **Schedule** Our part-time, remote position offers a flexible schedule that fits around your life, with the following hours: * Weekdays: 5 PM – 10 PM (Monday to Friday) * Weekends: 10 AM – 8 PM (Saturday and/or Sunday) **Qualifications** To succeed in this role, you will need: * Strong communication skills, with a customer-first mindset that prioritizes empathy, active listening, and clear communication. * Basic technical knowledge, including familiarity with internet and network troubleshooting, as well as a willingness to learn and adapt to new technologies. * Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines. * Reliable high-speed internet connection and a working computer at home, as well as a quiet, dedicated home workspace free of distractions. * Previous experience in customer service or IT support is a plus, but not required. We are committed to providing paid training to ensure your success. **What We Offer** As a valued member of our team, you can expect: * A flexible part-time schedule that fits around your life, allowing you to balance work and personal responsibilities. * Competitive hourly pay, recognizing your skills and experience. * Paid training to ensure your success in this role, including comprehensive onboarding and ongoing support. * The opportunity to gain experience in customer service and IT support, with opportunities for career growth and professional development. **How to Apply** If you are a motivated, customer-centric individual with a passion for technology and a knack for problem-solving, we invite you to apply for this exciting opportunity. Please submit your resume and a brief cover letter detailing your customer service or technical support experience. Let us know your availability for evenings and weekends, and we will be in touch to discuss your application. **Job Type:** Part-time **Pay:** $12.00 - $13.50 per hour **Expected hours:** 20 – 25 per week **Schedule:** * Evening shift * Weekends as needed **Work Location:** Remote Apply Job! Apply for this job