Part-Time Remote Chat Operator – Customer Service and Lead Generation Specialist for Automotive Industry Clients at arenaflex

Introduction to arenaflex and the Role arenaflex, a leader in innovative solutions, is seeking a highly motivated and customer-focused individual to join our team as a Part-Time Remote Chat Operator. As a key member of our customer service team, you will play a vital role in representing our automotive dealer clients and providing exceptional online support to their customers. This is a fantastic opportunity to work in a relaxed, professional, and fun environment, where you can utilize your excellent communication skills and passion for technology to drive business results. Job Overview In this part-time remote position, you will engage in online conversations with customers, responding to their inquiries, and providing accurate information about our clients' products and services. Your primary goal will be to turn these conversations into leads, helping our clients generate revenue and grow their business. As a chat operator, you will be the face of our company, and your positive and professional demeanor will be essential in building trust and loyalty with our clients' customers. Key Responsibilities Handle a wide variety of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns Provide detailed information about our clients' products and services, highlighting their features and benefits Narrow down on appointment information to schedule appointments, ensuring a seamless customer experience Capture customer contact information for lead generation and client review, maintaining accurate records and data Summarize interactions based on customer needs, providing valuable insights for our clients to review and act upon Develop and maintain a knowledge base of the evolving products and services, staying up-to-date with industry trends and developments Qualifications and Requirements To be successful in this role, you will need to possess excellent written and verbal communication skills, with the ability to adapt to change and thrive in a quick-paced work environment. Previous experience in retail customer service or the automotive industry is preferred but not necessary, as we provide comprehensive on-the-job training via Zoom. The following qualifications are essential: Basic internet and window-based computer skills, with the ability to type at least 35 WPM (40+ WPM preferred) Strong ability to multitask, with gaming experience being helpful Positive and professional demeanor, with excellent customer service skills Ability to work independently in a remote setting, with a quiet, dedicated workspace free from distractions Availability to attend 4 weeks of full-time remote training, Tuesday - Saturday between the hours of 11:00 am-7:30 pm EDT Technical Requirements To perform this role, you will need to have your own computer or laptop with a webcam, second monitor, microphone, and external mouse. You will also need to have a reliable internet connection and a quiet, dedicated workspace that is free from distractions. Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a chat operator, you will have the opportunity to learn about the automotive industry, develop your customer service skills, and gain experience in a fast-paced and dynamic environment. You will also have access to ongoing training and support, ensuring that you have the skills and knowledge needed to succeed in your role. Work Environment and Company Culture arenaflex is a relaxed, professional, and fun environment to work in, where you will be part of a team that values innovation, creativity, and customer satisfaction. We believe in fostering a culture of openness, transparency, and collaboration, where everyone has the opportunity to contribute and grow. As a remote team member, you will be able to work from the comfort of your own home, with the flexibility to manage your schedule and workload. Compensation and Benefits We offer a competitive hourly rate of $13 per hour, with opportunities for growth and development within the company. You will also have access to a range of benefits, including comprehensive training, ongoing support, and a fun and dynamic work environment. Conclusion If you are a motivated and customer-focused individual, with a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity. As a Part-Time Remote Chat Operator at arenaflex, you will have the chance to work with a leading company, develop your skills and knowledge, and contribute to the success of our clients. Don't miss out on this fantastic opportunity to join our team and take your career to the next level. Apply now and become a part of the arenaflex family! Apply for this job