Part Time Remote Customer Retention Specialist (NV, TX, AZ,FL,) (LP-04249)

About the positionResponsibilities• Handles incoming calls on all Customer Service related inquiries, order changes, status updates and cancellations with empathy and a focus on solving any customer problem on the first call. • Handles customer concerns with empathy and presents Lampsplus.com in a positive light at all times. • Utilizes salesmanship to maximize sales opportunities and remains focused on meeting sales goals and expectations. • Suggests products to the customer while probing for additional information.• Provides lighting and home décor solutions that are beneficial to the company and attractive to the customer. • Prevents customer returns and ensures customer retention by reasonable negotiations. • Demonstrates self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time. • Partners with Management on escalated customer and product issues. • Identifies trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms.• Provides pro-active, consistent follow-up to all customer inquiries, either via phone/email. • Responds and replies to every customer email the same day. • Documents a complete summary of the customers' inquiry, actions taken, and expectations set forth on the respective order. • Maintains standards set forth by the company QA program providing the highest quality of service while demonstrating improvements, when necessary. • Performs other duties as assigned. Requirements• Minimum of 1 years of customer service experience or retail background.• Call center experience preferred. • Excellent verbal and written communication skills in English. • Must be able to articulate details to customers in a professional and calm manner. • Computer literate. Able to navigate through programs and windows. • Excellent typing and data entry skills. • Able to multi-task, i.e., talk on the phone and type notes at the same time. • Effective problem solver. • Must be available to work Saturdays. • Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.• As a condition of employment, employees must provide and maintain High-Speed Internet connection that meets the Lamps Plus Internet Department requirements at all times. Apply tot his job