Patient Access and Reimbursement Quality Analyst - US Remote
About the positionResponsibilities• Assist in the design of monitoring format and establishing quality standards• Perform quality assurance monitors and complete checklist• Collaborate through calibration sessions with Leadership, Training and Knowledge Management to ensure consistent evaluation• Perform side by sides and call listening sessions• Provide feedback to Advocates, Leadership and Trainers• Analyze data management system information for training opportunities or gaps• Build a practical plan to address business needsRequirements• Master's degree OR Bachelor's degree and 2 years of relevant experience• Or Associate's degree and 6 years of relevant experience• Or High school diploma / GED and 8 years of relevant experienceNice-to-haves• Attention to detail, prioritization skills and time management• Skilled at active listening and analytical capability• 3+ years working in HUB operations or similar proven experience• Strong facilitation, communication, motivational and social skills• Proficiency with MS Office products• Ability to easily adapt to change and prioritize based on business need• Previous experience working with a quality monitoring management system is preferredBenefits• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions• Group medical, dental and vision coverage• Life and disability insurance• Flexible spending accounts• A discretionary annual bonus program• Stock-based long-term incentives• Award-winning time-off plans and bi-annual company-wide shutdowns• Flexible work models, including remote work arrangements, where possible Apply tot his job