Perhaps the coolest job on Upwork | Remote Events Operations Manager (Live Shows) - Contract to Hire

INTRO Perhaps the coolest ever job posting on Upwork? We’re a live events company producing and promoting concerts and touring productions across the world. Some of the nights we create will be the best day of someone’s year. Sometimes the best day of their life. That’s the privilege, and that’s the responsibility. It’s why we obsess over the invisible details, because the audience only sees the moment, not the machinery. We manage the entire lifecycle of live events end-to-end, from the earliest spark of an idea through to the final settlement. That means developing concepts, securing artists and negotiating deals, building tours and venue partnerships, planning ticketing and on-sales, coordinating marketing, planning the details of every show with venues and suppliers, and then delivering the event on the ground through our experienced show team. After the dust settles, we capture learnings and continuously improve the machine. We entertain customers all over the world, working with outstanding artists across a spectrum of genres. The result is a slate of shows that look effortless from the audience’s perspective, because behind the curtain our systems are tight. We’re hiring a REMOTE EVENTS OPERATIONS MANAGER to become the operational control centre of our shows. This is not a digital/product PM role (websites/apps). This is operations PM for live events. THE ROLE IN ONE LINE You are our Air Traffic Control tower for our live shows. From the moment a show is confirmed, you take full ownership of the advancing and coordination lane. You live in the inbox weeds, orchestrating stakeholders, reading between the lines, chasing confirmations (without becoming annoying), and building airtight Show Packs so our on-the-day delivery team can land the show smoothly, calmly, and on schedule. This is primarily a remote, inbox-led role. You will spend most of your time in email, documents, project management tools, and calls turning ambiguity into written confirmations, locking decisions into a clear plan, and handing over a “no guesswork” pack that our on-site team can execute without needing to manage admin. Your finish line is a complete Show Pack and a clean handover call 48-72 hours before the doors open. WHAT YOU’LL BE DOING You’ll own the entire coordination lane for our shows. Day-of delivery will usually be handled by experienced, battle-tested on-site team members using the documentation that you have prepared for them. CORE RESPONSIBILITIES - Own and run comms with venues, suppliers, and internal stakeholders (and artist-side where relevant). - Chase confirmations relentlessly but professionally: schedules, access, parking, crew calls, tech provisions, power, video/projection, dressing rooms, hospitality, security, curfews, and settlement requirements. - Build and maintain the Show Pack (our “bible”), as a single source of truth that your colleagues can run from: contact sheet, day schedule, tech summary, logistics, responsibilities, risk register, and key confirmations (with written proof attached). - Keep our project management tool (and our wider workflow) perfectly up to date so anyone can understand the status of a show in 60 seconds. - Maintain a simple risk & escalation system: flag issues early, propose options, get decisions, document outcomes. - Run pre-show calls and handovers so our on-site team can execute cleanly without needing to manage admin on the day of the show. - Capture post-show notes and improvements so the system gets sharper every week. CAREER GROWTH & OPPORTUNITIES This isn’t a “do tasks and disappear” freelance gig. For the right person, there is huge opportunity for career growth as we scale. Depending on fit and performance, this can develop into: - A long-term senior role leading wider operations across tours globally - Opportunities for international travel as the role grows - Company off-sites in beautiful locations (we build culture properly) - Opportunities to work alongside major artists and their teams, where appropriate WHO THIS IS FOR This role is for someone who is obsessed with systems, control, and accuracy. You must live and breathe systems and control. You must be obsessed with accuracy. Not “good at organisation”. Not “pretty detail oriented”. Obsessed. You’re the sort of person who genuinely enjoys tightening workflows. You watch YouTube videos on PM tools, build templates for fun, and have strong opinions about naming conventions. You’ve definitely opened Trello/Asana/Notion at 1am for “one last tiny tweak” because it was nagging at your brain. You’ll also ideally have a genuine passion for music (in whatever form!). You don’t need to be an encyclopaedia of genres. You just need to care about the end product: brilliant shows, properly delivered for the artist and their fans. Important: you do not need to come from the music industry to be a fit. The live events world has its own unique quirks and unspoken rules, and we will train you on the industry nuance. What we’re hiring for is the operating system: a rock-solid PM who brings control, clarity, and follow-through. YOU’RE THE TYPE WHO: - Operates brilliantly under pressure while staying calm, rational, and prioritised. - Has excellent interpersonal skills and strong stakeholder instinct. You know how to get things done without creating friction. - Loves making things better. We are always improving and never consider our company “finished”. You will play a key part in refining our operations and raising standards over time. - Has impeccable attention to detail while still working to tight deadlines in high-pressure situations. - Can read between the lines in email threads, spot what’s unsaid, and ask the right follow-up questions. - Knows how to chase persistently without becoming annoying: firm, professional, likeable, and effective. - Hates vague confirmations (“should be fine”) and insists on clarity (“confirmed by whom, at what time, with what spec?”). - Can juggle dozens of threads and still protect the critical path. - Communicates beautifully (both in-person and digitally) in a way that gets answers and keeps relationships intact. HOURS & CONTRACT - Starting part-time with the intention to ramp (for the right person). - This is a serious role with real responsibility. If it’s a fit, we want this to be long-term. TO APPLY 1. In the first line of your proposal, write: CONTROL TOWER (so we know you read this properly). 2. Tell us about a time you managed a high-stakes project with many stakeholders and tight deadlines. Keep it specific. 3. Share an anonymised example of a checklist, schedule, tracker, or “project pack” you created (screenshot or short excerpt is fine). 4. What PM tools do you genuinely enjoy using, and why? 5. Confirm your availability (hours/week) and your time zone. 6. Tell us about your favourite live music experience. Who played and why was it so great? If you’ve never been to a live music show, tell us about your favourite artist. We want to understand your passion for music. TIMELINES (TARGET DATES) - Application screening begins 26/01/2026 - Applicants shortlisted by 01/02/2026 - Interviews begin 02/02/2026 - Final applicant chosen by 09/02/2026 -- Thank you! Apply tot his job