Process Improvement Analyst – Work From Home

Overview Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are actively seeking to fill the role of Process Improvement Analyst. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today! Responsibilities The Process Improvement Analyst (PIA) will partner with operations management and subject matter experts (SME) to gain an understanding of current operational processes as well as the industry, state, and federal requirements. The PIA recommends policy and procedural changes, and develops measurement criteria and project plans. Collaborates with operations management to evaluate current methods and develop strategies to implement changes, design optimal processes, and recommend best practice and/or customized solutions to improve overall efficiency, productivity, quality, and compliance. Will also coordinate onboarding of new clients and participate in client SLA monitoring and any associated process improvement implementations. May also be involved in project data analysis needs both in the sales pursuit and in the program execution phases. Will lead efforts to evaluate offshore opportunities for process efficiencies • Supports management in analyzing, planning, developing and monitoring strategies to achieve business objectives. • Makes recommendations to management that identify methods, procedures, and technologies that enhance and/or streamline operational processes. • Assists in development of business policies. Conducts business operations related studies for management. • Manages projects and coordinates the implementation of process change rollouts. Oversees the technical and nontechnical implementation of new processes. • Participates in the implementation of automated tools and technologies to create business process efficiencies. • Works with operations teams to ensure proper control plans are deployed as a result of business and regulatory changes. • Creates and maintains project plans that track the completion and delivery of all milestones. • Compiles and tracks financial and resource budgets for each project, to include tracking work efforts and escalating financial risk to the business. • Collaborates with operations and SME to determine and document as-in processes throughout the organization • Develops process map workflows, requirements, and work content documentation. • Analyze client need(s) and recommend business solution(s) to process challenges • Promote positive and productive reaction to on-going business changes • Create necessary reporting to effectively manage client engagement, complete on timely basis, and ensure contractual level of accuracy • Provide clear and concise communication and reporting to clients, project teams and stakeholders • All other duties as assigned Qualifications • High School Diploma or equivalent required. • 4 year degree or applicable industry experience • A minimum of three years of mortgage industry experience • A minimum of three years supervisory experience • Proven record of leading and working with cross-functional teams • Ability to work independently with minimal supervision • Ability to manage and direct multiple projects concurrently • Ability to analyze, capture and communicate business processes • Intermediate to high skill level with Microsoft Office Suite of applications • Ability to accurately perform, verify, and understand advanced mathematical calculations • Ability to communicate effectively both in writing and orally, with all levels in organization and external clients • Advanced ability to determine compliance with established (or new) procedural standards; to research and report variance from standards Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: • Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance • Time Off: Paid holidays, vacation, and sick leave • Retirement & Investment: Matching 401(k) plan and employee stock purchase plan • Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being • Employee Recognition: Programs that celebrate achievements and milestones • Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $28.22 - $47.40 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: • A culture that helps you thrive, with resources and support to fuel your growth • Flexibility to work remotely, while staying connected through virtual engagement • Opportunities to make a real impact in an industry that touches millions of lives • If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. ESSENTIAL FUNCTIONSCritical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Reading Comprehension — Understanding written sentences and paragraphs in work-related documents. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking — Talking to others to convey information effectively. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing — Teaching others how to do something. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management — Managing one's own time and the time of others. Writing — Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension — The ability to read and understand information and ideas presented in writing. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision — The ability to see details at close range (within a few feet of the observer). Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Speech Recognition — The ability to identify and understand the speech of another person. Speech Clarity — The ability to speak clearly so others can understand you. PHYSICAL DEMANDS Sitting up to 90% of time Walking and standing up to 10% of time Occasional lifting, stooping, kneeling, crouching, and reaching. EQUAL EMPLOYMENT OPPORTUNITY LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Apply tot his job