Program Operations Analyst (Remote - NY or Northeast Region)

Program Operations Analyst (Remote – NY or Northeast Region)Our client, a public‑benefit corporation that promotes energy efficiency and renewable energy in New York, seeks an accomplished Program Operations Analyst (Remote – NY or Northeast Region). Contract: 12 months with possible extensionWork Arrangement: Fully RemotePay Rate: $50–$60 per hour (depending on experience)Start Date: Jan 12, 2026Candidate must have computer, cell phone, and reliable high‑speed internet available while remote.Core ResponsibilitiesParticipant Support & Program OperationsMaintain regular communication with Participating Contractors and Retailers. Support PCs and PRs in using the MyEnergy Salesforce system, including uploading/managing coupons, submitting resident applications, and handling supporting documentation. Respond to inquiries from PCs and PRs, troubleshoot issues within MyEnergy, and escalate as needed. Evaluate performance of all PCs/PRs and recommend corrective actions when necessary. Manage virtual coupons for appliances, electrical, and installation rebates.Maintain accurate public reference lists of Participating Contractors and Retailers. Manage and update qualified product lists based on ENERGY STAR and other relevant criteria. Maintain and update Salesforce dashboards and reports. Perform routine and ad‑hoc data quality assurance reviews and data cleanup activities. Monitor program budgets, performance metrics, and participation milestones. Maintain and update process documentation, ensuring alignment with resolved data quality issues. Cross‑Functional CoordinationServe as a subject matter expert on the Program Manual and all related program documentation.Coordinate with Shared Services teams regarding compliance with Participation Agreements. Partner with the Quality & Market Standards (QMS) team and PCs to support inspections and implement corrective action plans. Support additional responsibilities contributing to Codes & Standards team outcomes. Ability to rapidly learn new systems and processes through independent review and analysis. Excellent verbal and written communication skills—meetings, presentations, and written correspondence. Strong organizational and time‑management capabilities; ability to handle multiple priorities in a fast‑paced environment.Highly detail‑oriented with strong analytical and critical‑thinking skills. Proven resourcefulness and ability to devise creative solutions. Strong interpersonal skills and the ability to work both independently and collaboratively. Integrity, strong work ethic, and a process‑oriented mindset. Proficiency with MS Office Suite (Excel, Word, PowerPoint). Specialized Skills (Required for Success)Experience implementing utility incentive programs. Strong Salesforce Lightning expertise (system design, troubleshooting, UAT, report and dashboard development).Education & Technical RequirementsBachelor’s Degree required. Familiarity with IT systems including:Microsoft OfficeMicrosoft TeamsSharePointAsanaOracle PeopleSoftAmerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws. #J-18808-Ljbffr Amerit Consulting Apply tot his job