Project Manager Supervisor (Legal Operations)

Why Apply to New Frontier Immigration Law Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our fast-growing law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems. Are you ready to join one of the fastest-growing law firms in the US, where incredible opportunities await? Here, we don't just offer a job: we provide an environment that challenges you to become the best version of yourself and helps build the operational infrastructure that makes life-changing legal work possible at scale. • Learn more about New Frontier Immigration Law here. • Learn more about our CEO/Founder Hillary here. • Learn more about our Core Values here. Role Objective The Project Manager Supervisor leads a team of certified Project Managers who collectively manage active immigration cases. This role ensures every case moves systematically through its lifecycle, deadlines are met, quality standards are maintained, and our 24-hour operations model functions seamlessly across time zones. The Project Manager Supervisor will develop, coach, and supervise Project Managers who orchestrate workflows between attorneys, paralegals, legal assistants, and clients. They'll ensure their team follows systematic processes, maintains accountability, identifies bottlenecks proactively, and continuously improves operational efficiency. Responsibilities/Duties Team Leadership & Development • Supervise, coach, and develop a team of 6-10 certified Project Managers • Conduct weekly 1-on-1 meetings to provide coaching, remove blockers, and support professional growth • Set clear performance expectations and KPIs for each Project Manager • Conduct performance reviews, compensation recommendations, and promotion decisions • Handle performance management issues when necessary • Foster a culture of accountability, continuous improvement, and mission alignment Operational Strategy & Process Excellence • Refine case management workflows to optimize efficiency and quality • Ensure all Project Managers follow standardized checklists, SOPs, and systematic processes • Monitor team-wide metrics: case progression rates, bottleneck identification, on-time completion rates, error rates • Identify process gaps and inefficiencies; implement solutions collaboratively with leadership • Partner with the Head of Legal Operations to align the PM strategy with the legal team needs • Oversee a 24-hour operations model to ensure seamless handoffs between US-based and international PM shifts • Conduct root cause analysis when cases stall or errors occur; implement corrective actions • Build and maintain PM team playbooks, training materials, and best practices documentation Cross-Functional Collaboration & Stakeholder Management • Partner with attorneys and Paralegal Supervisors to resolve workflow issues • Serve as an escalation point when Project Managers encounter blockers with legal teams • Attend leadership meetings to provide case progression updates and operational insights • Work with the Head of Operations to ensure PM workflows support attorney productivity • Communicate proactively with stakeholders about risks, delays, and process improvements Systems & Tools Management • Oversee the Project Manager's use of the case management system and project management tools • Ensure data accuracy and completeness in case tracking systems • Identify technology needs to improve PM efficiency (dashboards, automation, integrations) • Partner with Operations on tool implementation and training • Generate executive-level reports on case pipeline health, team performance, and operational metrics Requirements • Strong understanding of workflow optimization, process improvement, and bottleneck elimination • Exceptional leadership and coaching skills • Strong analytical and problem-solving abilities • Excellent written and verbal communication skills • High emotional intelligence and conflict resolution capability • Ability to balance empathy for team members with accountability for results • Strategic thinker who can see the big picture while managing tactical execution • Comfortable with ambiguity and building systems in fast-growth environments • Must work Arizona business hours (8 AM - 5 PM Arizona time, Monday-Friday) • Available for real-time collaboration with US-based leadership and legal teams • Reliable high-speed internet connection and professional home office setup Project Management Certification (REQUIRED): • Must hold active certification: PMP (Project Management Professional), Six Sigma (Green Belt or higher), CSM (Certified Scrum Master), PMI-ACP (Agile Certified Practitioner), PRINCE2, or equivalent • Deep expertise in project management methodologies (Agile, Waterfall, Lean, Six Sigma, Kanban) • Certification must be current and in good standing • Continuing education in project management methodologies is preferred Leadership Experience: • 5-7 years of project management experience with at least 3 years managing teams of Project Managers • Proven track record leading teams of 5-10+ project managers or program managers • Experience in high-volume, deadline-intensive industries (legal, healthcare, financial services, logistics, technology) • Demonstrated ability to develop underperforming PMs into high performers • Comfortable managing geographically distributed teams across time zones Preferred Qualifications (Not Required) • Legal industry experience (law firm operations, legal process outsourcing, legal tech) • Immigration law familiarity (case types, timelines, compliance requirements) • Experience managing 24-hour operational models • Background in legal project management or case management systems If you're a strategic operational leader who loves developing talent, optimizing complex workflows, and using data to drive results, and you want to apply those skills to a mission that changes lives, we can't wait to meet you. 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