[Remote] Customer Success Manager: Remote Position

Note:The job is a remote job and is open to candidates in USA. RL Labs, Inc. is a market leader in helping small to medium-sized food manufacturers conduct laboratory testing. They are seeking a Customer Success Manager to manage post-purchase communication with customers and oversee laboratory testing projects to ensure customer success. Responsibilities• Support the Sales Director with phone and email follow up as needed – primary contact is made by sales team but the CSM would be a back up in the event of vacation or sick day.• Documenting project progress, leaving notes and tasks in our CRM (customer relationship manager) tool called HubSpot (training provided) to ensure proper follow up and communication within our company• Follow up on invoices that are generated through QuickBooks (training available)• Overseeing laboratory testing projects start to finish. (submission forms and instructions through final report delivery)• Reach out to Director of Operations for NFP/Recipe Template support and AAFCO work when necessary.Lab submission forms• Recipe templates & NFP Production Management (supported by Director of Operations)• GA w AL projects with final QC to be done by Director of Operations• Manage Support Inbox for customer questions• Client Questions, Report Questions, etc. • Final Reports for all lab services as they arrive• Update Monday.com on all lab projects and keep projects on track with delivery dates. • Communicate Sample arrival and project due date when applicable• When directed, support the sales team by contacting sales leads in Hubspot and provide an initial contact• Collaborate on managing additional leads working closely with salesSkills• Hard-working with a very high sense of urgency• Excellent customer service skills• Great teamwork skills• Very organized and able to multitask effectively• Competent experience with HubSpot or similar CRM• Competent experience with QuickBooks or similar• Very knowledgeable about all MS Office software including Outlook, Excel, Word• File management skills• A very pleasant demeanor on the phone and interacting with customers• Very well organized and an excellent communicator• Positive attitude and good teamwork skills• Consultative Sales Experience• General curiosity and ability to find the WHY’s related to client inquiries, process/regulations and lab results• Working knowledge of USDA/FDA/AAFCO labeling• Food Science background/experienceBenefits• 2 weeks vacation plus generous company holiday paid time offCompany Overview• RL Food Testing Laboratory is the industry leading developer of FDA Compliant Food Labels as well as providing laboratory analysis and testing of human and pet food products in a fast, accurate and economical manner.It was founded in 2005, and is headquartered in Newbury Park, California, USA, with a workforce of 11-50 employees. Its website is Apply tot his job