[Remote] Customer Success & QA Automation Specialist, Family Law SaaS (Remote, US)

Note: The job is a remote job and is open to candidates in USA. SecureSplit® is a vertical SaaS platform that helps professionals in family law manage financial aspects of divorce with accurate, state-specific calculations and clear reporting. They are seeking a Senior Customer Success & QA Automation Specialist who will act as a subject-matter expert in family law while ensuring product quality and customer satisfaction through functional QA and light test automation. Responsibilities • Act as a subject-matter expert for family law and divorce financial workflows, including asset division, child support, spousal support, and financial disclosures • Support onboarding and early adoption for attorneys, mediators, and Certified Divorce Financial Analysts (CDFAs) • Answer complex workflow and domain questions from customers with confidence and clarity • Translate customer feedback, confusion, and edge cases into actionable product improvements • Own functional and exploratory testing across core workflows: case setup, financial intake, calculators, reporting, and court-ready outputs • Validate state-specific logic, rules, and calculation behavior from a real-world legal perspective • Create and maintain test cases, regression checklists, and release validation plans • Identify legal risk scenarios and edge cases before they reach customers • Build and maintain lightweight UI or API test automation for critical workflows • Identify where automation adds the most value versus manual testing • Partner closely with Engineering during sprint QA cycles and releases • Use HubSpot Service Hub to manage tickets, issues, and customer trends • Analyze recurring questions, defects, and friction points to improve product and support workflows • Help design AI-assisted support, self-service content, and automated triage to scale Customer Success without scaling headcount Skills • 3+ years of experience in Family Law, Divorce Financial Planning, Legal Operations, Legal Tech, Customer Success, QA, or B2B SaaS • Strong working knowledge of divorce and family law workflows, not just theory • Experience working directly with attorneys, mediators, or financial professionals • Hands-on experience with functional QA for complex, rules-based systems • Comfortable working across Product, Engineering, and Customer Success in a startup environment • Experience using HubSpot (Service Hub or CRM) for customer support or success • Experience with test automation tools such as Cypress, Playwright, or Selenium • Exposure to AI-powered support tools or automation workflows • Background in legal tech, fintech, or regulated SaaS products • Experience supporting multi-state or compliance-heavy platforms Benefits • Early-stage equity or option participation may be available for the right candidate • Remote-first role with flexible hours, aligned to United States time zones Company Overview • SecureSplit is a SaaS platform built for divorce financial planning professionals. It was founded in 2025, and is headquartered in Newark, Delaware, US, with a workforce of 2-10 employees. Its website is Apply tot his job