[Remote] Developer Support & Automation Specialist

Note:The job is a remote job and is open to candidates in USA. Blueprint is a technology solutions firm headquartered in Bellevue, Washington, dedicated to helping organizations unlock value through innovative technology. The Technical Support & Automation Specialist will provide advanced technical support to global developers and IT professionals, focusing on troubleshooting Microsoft platform issues and implementing automation to enhance operational efficiency. Responsibilities• Provide advanced troubleshooting and problem resolution for Microsoft technologies (Azure, Entra, GitHub, Visual Studio Code, Dynamics 365, and Windows Server).• Debug and resolve technical issues with a focus on identifying underlying causes, not just symptoms. • Design and implement automation tools (e.g., PowerShell scripts, command-line utilities, or small workflow automations) to optimize support operations. • Evaluate recurring support scenarios and propose automated solutions to eliminate repetitive work. • Collaborate with engineering and operations teams to transition manual processes into scalable automated systems. • Support the migration from ServiceNow to Dynamics 365, ensuring smooth data and workflow transitions.• Maintain and expand a technical knowledge base of scripts, troubleshooting steps, and best practices. • Participate in community events, handle occasional off-hours escalations, and deliver consistent high-quality support to global users. Skills• Hands-on experience providing technical support in IT, cloud, or software environments. • Strong experience with PowerShell and command-line scripting for automation. • Practical knowledge of Azure administration, Entra / Azure AD, GitHub. • Proven ability to debug, troubleshoot, and resolve complex issues independently.• Analytical thinker with a continuous improvement mindset—able to question 'should this be automated?' and follow through. • Solid understanding of IT infrastructure, server administration, and tenant management. • Excellent communication skills and comfort working directly with technical stakeholders. • Ability to work remotely and collaborate across time zones. • Experience building or maintaining automation frameworks or workflow tools (e.g., Power Automate, Python, or other scripting). • Prior experience creating or maintaining a technical knowledge base.• Experience working with distributed global teams and supporting developer communities. Benefits• Medical, dental, and vision coverage• Flexible Spending Account• 401k program• Competitive PTO offerings• Parental Leave• Opportunities for professional growth and developmentCompany Overview• Blueprint is redefining the data solutions ecosystem. It was founded in 2013, and is headquartered in Bellevue, Washington, USA, with a workforce of 501-1000 employees. Its website isCompany H1B Sponsorship• Blueprint has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 1 in 2023, 3 in 2021, 1 in 2020.Please note that this does not guarantee sponsorship for this specific role. Apply tot his job