(REMOTE) Epic Operational Systems Engineer (Mgr: Smellie)-2
About the positionResponsibilities• Creates and manages the ODB environments that serve production, reporting, disaster recovery, training, and non-production needs. • Installs and maintains the administrative and monitoring tools necessary for high levels of availability and performance of the Epic system. • Provides an understanding of performance metrics, monitoring system performance, and troubleshooting issues. • Manages logins for different types of access, including login behavior and working environment configuration.• Applies IRIS and Epic upgrades and updates to production and non-production environments. • Configures and maintains environment copies according to the environment strategy. • Serves as a subject matter expert providing technical guidance and insight to others. • Identifies process improvement opportunities, ensuring the implementation of best practice and process changes. • Responds to emergency and after-hours issues. • Engages in capacity planning exercises to ensure adequate system resources. • Collaborates with technical teams and Epic to ensure proactive support.• Writes and maintains scripts to improve system management tasks. • Participates in change control processes for all planned application and technical activities. • Maintains and tests processes related to business continuity. • Follows vendor and Epic best practices for hardware and software configuration. • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures.Requirements• Associate's degree in Information Technology or a related field. • Five (5) to seven (7) years of systems administration experience or an equivalent combination of education and experience. • Comprehensive knowledge of UNIX and/or Windows Server administration. • Minimum of five (5) years' experience configuring, monitoring, and administering a client/server based application. • Strong Unix skills using the command-line prompt, including navigating directory structures and file manipulation.• Understanding of operating system concepts such as user and group ownership and file permissions, file system/volume group configuration. • Knowledge of a command shell (Korn, POSIX, Bourne, or C), plus languages and utilities such as awk, sed, and Perl. • Strong written and verbal communication skills to interact effectively with clients, vendors, and Trinity colleagues. • Ability to learn Epic's software and Certification will be required after training is complete. Nice-to-haves• Bachelor's degree preferred.• Ability to create, understand, and follow processes to ensure successful execution of critical maintenance procedures. • Must be comfortable operating in a collaborative, shared leadership environment. • Must possess a personal presence characterized by honesty, integrity, and caring. Benefits• Diversity, equity, and inclusion initiatives. • Equal Opportunity Employer. Apply tot his job