Remote Personal Assistant jobs – Full‑Time Family Support Aide in Hanahan, South Carolina – Remote Personal Assistant with Google Workspace, Calendly & Asana (Salary $55‑$70k)

TITLE:Remote Personal Assistant jobs – Full‑Time Family Support Aide in Hanahan, South Carolina –Remote Personal Assistant with Google Workspace, Calendly & Asana (Salary $55‑$70k) --- Who we areOur company, FamilySync, started in a modest co‑working space in Hanahan, South Carolina back in 2018. We’re a boutique service that pairs busy professionals and growing families with a single point of contact—a “support aide” who handles everything from calendar chaos to household logistics. Over the last five years we’ve helped more than 800 households cut down the time they spend juggling appointments, bills, and school pickups by an average of 27 %.We’ve grown organically, primarily through word‑of‑mouth referrals in the Hanahan, South Carolina area, and now we’re ready to scale the personal assistance model to more remote families across the United States. Our leadership team is small—four founders, a part‑time operations manager, and a handful of senior support aides—but each of us wears many hats, which is why we’re looking for someone who can thrive in a “do‑it‑all” environment without the corporate‑speak that usually clouds a real job. Why this role exists now Two things prompted us to open this position today: 1.Seasonal surge. Our data shows that every year between September and December, the volume of scheduling requests from school, extracurriculars, and end‑of‑year work projects spikes by roughly 38 %. We need an extra pair of hands to keep our response time under 30 minutes for urgent requests, a metric we’ve proudly advertised to our clients. 2. Remote‑first shift. Since the pandemic, 71 % of our families have moved to a hybrid work model. They demand a personal assistant who can operate completely online—no office, no commute, just a reliable virtual presence.The role is therefore built around digital tools, not a physical desk, and the candidate can work from anywhere, as long as they’re in the same time zone as our core client base in Hanahan, South Carolina. What you’ll be doing (day‑to‑day) - Calendar orchestration. Manage the combined calendars of up to three families (or a single high‑net‑worth household) who together schedule roughly 150 + appointments per month. This includes school events, medical visits, travel itineraries, and executive meetings.Your goal is to keep “double‑bookings” below 2 % and to shave at least 20 minutes off each day’s planning friction. - Travel logistics. Book round‑trip flights, car rentals, and hotel stays using Expedia and Google Flights. For every trip you coordinate, you will generate a PDF itinerary and share it via Slack and email. Our average family takes 6 trips a year; you’ll be the one ensuring that every flight change or gate delay is communicated within 15 minutes. - Expense & bill management. Track household expenses in QuickBooks Online, reconcile credit‑card statements, and set up recurring payments in Docusign or Bill.com.We aim to keep monthly overdue balances under $0.00—something we’ve managed 97 % of the time thanks to meticulous follow‑up. - Vendor liaison. From home‑repair contractors to grocery delivery services, you’ll be the first point of contact. Use Asana to log tickets, Trello for status boards, and set reminders in Todoist. Our current vendor pool includes 42 active service providers; you’ll be expected to maintain a satisfaction score of at least 4.5/5 on our internal rating system. - Family communication hub.Run a private Slack workspace for each family, where you post daily briefings, share “what’s on the agenda” notes, and field ad‑hoc questions. This also means you’ll occasionally switch to a more empathetic tone when a child is nervous about an upcoming doctor visit, or when a partner needs a quick “yes/no” answer for a last‑minute meeting. - Project support. Some families ask for help launching a small side‑business, planning a birthday party for a teenager, or curating a “family photo album” on Notion.You’ll gather requirements, create timelines, and deliver outcomes within agreed SLA (Service Level Agreement) windows—for example, turn around a birthday party plan within 48 hours of request. - Reporting & analytics. Prepare a weekly “operations snapshot” that shows how many calendar invites were processed, how many travel itineraries were built, and the total hours saved for each family. The snapshot is a simple Google Sheet that feeds into a quarterly client satisfaction survey where we’ve consistently hit an 89 % “very satisfied” rating.Tools you’ll own We’re not looking for a jack‑of‑all‑tools, but we do expect fluency (or willingness to become fluent) with these: 1. Google Workspace – Gmail, Calendar, Docs, Sheets, Drive 2. Calendly – for seamless meeting scheduling 3. Asana – task and project tracking 4. Trello – visual Kanban boards for vendor pipelines 5. Slack – real‑time messaging and channel organization 6. Zoom – virtual meetings with families and vendors 7. QuickBooks Online – expense tracking and invoicing 8. Docusign – e‑signatures for contracts and approvals 9.Todoist – personal task management and reminders 10. Notion – knowledge base and family archive creation 11. LastPass – secure password sharing for family accounts 12. Expedia/Google Flights – travel booking and itinerary compilation You’ll be given a 30‑day onboarding sprint where a senior personal assistant walks you through each platform, shares best‑practice templates, and runs mock scenarios (e.g., “Schedule a dentist appointment for a child with a 3‑hour notice”). By the end of that period, you’ll be comfortable toggling between these tools without missing a beat.Metrics that matter - Response time: 90 % of all urgent messages (marked “ALERT”) answered within 30 minutes. - Scheduling accuracy: Keep double‑bookings under 2 % per month. - Expense reconciliation: 100 % of invoices processed within the billing cycle. - Vendor satisfaction: Average rating of 4.5/5 or higher. - Client happiness: Quarterly Net Promoter Score (NPS) of +40 or more. We publicize these numbers on our website because transparency builds trust—not because they sound “cool”. If you love seeing tangible impact, you’ll feel right at home.Who you’ll work with - Founder‑CTO (remote, based in Hanahan, South Carolina) – sets the technology roadmap and will occasionally ask you to test new integrations (e.g., a Zapier automation that pushes calendar events to a family’s smart speaker). - Operations Manager (part‑time, lives in Hanahan, South Carolina) – oversees workload distribution, runs weekly huddles on Zoom, and helps you prioritize when the inbox spikes. -Senior Personal Assistants (3‑person team, remote across the U.S.) – mentors who shared a “first‑day” story about accidentally over‑booking a family’s dinner; they laugh about it now, but the lesson was priceless.- Families (5 core households, all residing in or around Hanahan, South Carolina) – each family has a unique rhythm, and you’ll adapt your communication style to match theirs. What you bring to the table -Professional experience. Minimum 2 years as an executive assistant, personal assistant, or support aide. Experience in a family‑or‑household setting is a huge plus. - Organizational muscle. Ability to juggle multiple calendars, travel plans, and vendor contracts without dropping a beat. We’ll ask you to walk us through a “typical day” in a 15‑minute interview exercise.- Tech fluency. Comfortable navigating at least five of the twelve tools listed above, with a proven track record of learning new SaaS platforms quickly. - Communication style. Clear, concise writing for emails, and warm, empathetic tone for family messages. A “human moment” quote we love: > “I remember the night my client’s 6‑year‑old called me crying because his favorite stuffed animal was missing. I coordinated a quick search, found the toy in the car, and sent a photo with a goofy selfie. He fell asleep happy, and I realized this job isn’t just about logistics—it’s about being part of a family’s peace of mind.” - Time‑zone alignment.Must be able to work during core hours (9 am–5 pm CST) to align with families in Hanahan, South Carolina and broader Midwest region. - Problem‑solving mindset. You’ll encounter surprise travel delays, last‑minute school cancellations, and occasional billing disputes. The right candidate treats these as puzzles, not complaints. Our culture—remote, but never distant Working from home doesn’t mean you’re on an island. Every Monday at 10 am CST we gather on Zoom for a “Coffee & Check‑In” where we share wins, challenges, and a funny anecdote from the weekend (the winner gets a $10 e‑gift card to a coffee shop near Hanahan, South Carolina).We have a shared Slack channel called #family‑sync‑huddles where you can drop a quick “Hey, I need a second opinion on a vendor contract”—and a teammate will DM you within minutes. We also host quarterly virtual retreats that include a short workshop on work‑life boundaries, followed by a group game (e.g., online Pictionary). The goal is to keep the team tight, even though the geography is spread across the U.S. Compensation & benefits -Salary: $55,000 – $70,000 per year, based on experience and proven metrics.- Healthcare: Full‑coverage medical, dental, and vision plans (company covers 80 % of premiums). - Retirement: 401(k) with a 4 % match after 6 months of service. - Paid time off: 18 days of PTO per year, plus 8 paid holidays (including a “Family Day” on the second Monday of October). - Education stipend: $1,200 annually for courses or certifications that improve your personal‑assistant craft (e.g., “Advanced Google Workspace” or “Certified Administrative Professional”). - Equipment budget: $500 one‑time to set up a home office (ergonomic chair, monitor, webcam).How we hireOur process is intentionally short—four steps, no more: 1. Resume & cover letter. Tell us why you are drawn to a remote personal assistant role supporting families in Hanahan, South Carolina. 2. Phone screen (15 min). Quick chat with our Operations Manager to confirm logistics (availability, time zone, salary expectations). 3. Live scenario (30 min). You’ll join a Zoom call with a senior personal assistant who will present you a mock inbox (three urgent messages, one travel request, one billing question).You’ll walk us through your approach in real time. 4. Final interview (45 min). Meet the Founder‑CTO and one of the families you could support. This is our “cultural fit” conversation—no brain‑teaser puzzles, just a candid discussion about expectations, communication style, and how you keep your own work‑life balance. If you’re excited about making a tangible difference in busy households, love the idea of juggling calendars like a conductor, and thrive in a remote, people‑first environment, we want to hear from you.by clicking the “Apply” button below, attaching your résumé, and writing a brief (200‑word) note about a moment when you helped a family or client feel less stressed. Remember, we’re looking for the human behind the assistant, not just a list of bullet points. We’ll be reviewing applications on a rolling basis and aim to make a decision within two weeks of receipt. * FamilySync is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and families we serve.* Apply tot his job