Remote Retention Agent
About the position US Service Animals and Dog Academy are both looking for a passionate Retention Specialist to help maintain our strong client relationships and ensure lasting training success. Role Overview: This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey. Responsibilities • Develop and implement retention strategies to reduce cancellation rates • Handle cancelation requests and create customized solutions to retain clients • Conduct save calls and retention outreach • Monitor client engagement and identify at-risk accounts • Strong communication skills and a solution-focused attitude • Ability to manage tasks like scheduling and case management • Match clients with trainers based on needs and availability • Manage schedules for virtual and in-person sessions • Provide customer support through calls, emails, and live chats • Assist trainers with administrative tasks and problem-solving Requirements • Proven track record in customer retention or refund prevention • Strong negotiation and problem-solving abilities • Excellence in identifying and addressing client concerns before they lead to cancellations • Have a genuine love for animals • Strong communication skills and a solution-focused attitude • Ability to manage tasks like scheduling and case management Benefits • full-time benefits • retention bonuses • Positive, supportive work environment Apply tot his job