[Remote] Security Advisor I, Falcon Complete (Remote)

Note: The job is a remote job and is open to candidates in USA. CrowdStrike is a global leader in cybersecurity dedicated to stopping breaches with its advanced AI-native platform. The Falcon Complete Security Advisor will work with customers to ensure their security posture aligns with Falcon Complete standards, providing recommendations and resolving issues to enhance customer satisfaction. Responsibilities • Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards • Provide Falcon Complete customers with recommendations that align to improved security • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture • Contact customers directly upon identification of misalignment with Falcon Complete standards • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs • Develop and provide customers with service reports and stats as requested • Partner with internal teams to ensure customer satisfaction • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues Skills • 2+ years in Cybersecurity focused role • Customer empathy and ability to guide customers towards desired outcome • Excellent customer-facing communication skills including verbal and written • Partner with CrowdStrike teams to troubleshoot and resolve customer issues • Adept in Windows, Linux, and MAC operating systems • Experience or demonstrated knowledge of threat detection and incident response • Bachelor's degree in Technology and/or Cybersecurity or relevant experience • Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent • Incident Management and CSIRT operation • Change Management • Malicious Code: Detection and Response • Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR) • Intrusion Detection and Response • Experience working with complex, sophisticated clients • Strong analytical capabilities and a desire to learn new things • Able to work across multiple teams to resolve customer issues and requests • Demonstrated experience as a security advisor or consultant • Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus Benefits • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe Company Overview • CrowdStrike is a cybersecurity technology firm that provides cloud-delivered protection for cloud workloads, identity, and data. It was founded in 2011, and is headquartered in Sunnyvale, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • CrowdStrike has a track record of offering H1B sponsorships, with 116 in 2025, 62 in 2024, 91 in 2023, 60 in 2022, 49 in 2021, 22 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job