[Remote] Senior Patient Care Liaison

Note: The job is a remote job and is open to candidates in USA. HCA Healthcare is an organization committed to investing in its team members, and they are seeking a Senior Patient Care Liaison. This non-clinical role supports patients and internal stakeholders through various communication channels, ensuring a positive customer experience in a quality-driven environment. Responsibilities • Demonstrates and maintains all previous level responsibilities • Master of assigned call types, queues, and associated tasks • Serves as subject matter expert on policies and procedures; Serves as subject matter expert on Customer Relationship Management (CRM) software • Willingness to demonstrate flexibility in handling work flows and job assignments • Understands the NCCM strategy • Demonstrates productivity and quality to meet the targeted levels • Maintains positive work environment and is able to confidently re-direct negative comments to leadership when situation arises • Performs duties in an independent manner • Multi-tasking (i.e. talking on the phone while typing, using more than one application during calls, etc.) • Understands when to escalate, report, or voice issues and concerns • Demonstrates proper spelling, grammar and punctuation in all written communication • Demonstrates good judgment in handling situations not covered by written or verbal instructions • Able to work effectively with internal and external customers • Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly, and transcribe accurately Skills • High School Diploma, GED, or an equivalent in demonstrated work experience • 1 year of customer service experience required • 1 year of experience using an internet-based software program required Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. • Free counseling services and resources for emotional, physical and financial wellbeing • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) • Employee Stock Purchase Plan with 10% off HCA Healthcare stock • Family support through fertility and family building benefits with Progyny and adoption assistance. • Referral services for child, elder and pet care, home and auto repair, event planning and more • Consumer discounts through Abenity and Consumer Discounts • Retirement readiness, rollover assistance services and preferred banking partnerships • Education assistance (tuition, student loan, certification support, dependent scholarships) • Colleague recognition program • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Company Overview • HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center. It was founded in 1968, and is headquartered in Nashville, Tennessee, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • HCA Healthcare has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job